Jose Luis Garcia Meza

Software and Hardware knowledge

Security and Networking Management

Cyber security agent

• Maintained office PCs, networks and mobile devices.
• Set up PCs, projectors, and microphones for use in video conferencing rooms.
• Established, repaired and optimized networks by installing wiring, cabling and devices.
• Provided remote technical support, resolving issues quickly without requiring onsite visits whenever possible.
• Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
• Enhanced user experience with thorough troubleshooting and resolution of hardware and software problems.
• Conducted regular preventive maintenance on hardware equipment, prolonging lifespan while minimizing unexpected failures.
• Improved network efficiency by optimizing configurations and implementing necessary updates.
• Performed troubleshooting and repaired peripheral devices such as printers, scanners and Type.
• Delivered end-user training on various IT tools and platforms, promoting self-sufficiency among staff members.
• Managed system-wide operating system and software deployments as well as related software upgrade problems.
• Monitored server room, wireless network and other server infrastructure, keeping systems running smoothly.
• Configured systems according to prescribed software and hardware frameworks.
• Reduced system downtime by proactively monitoring and addressing potential issues in a timely manner.
• Implemented data backup strategies to ensure business continuity during unforeseen events or disasters.
• Participated in on-call rotation to ensure 24/7 availability of technical support for mission-critical systems.
• Proved successful working within tight deadlines and a fast-paced environment.
• Elevated customer service standards by implementing prioritization system for IT issues based on urgency and impact.
• Improved team productivity by leading weekly training sessions on new technologies and best practices.
• Supported seamless remote work transitions by setting up and troubleshooting VPN connections for employees.

• Maintained strict confidentiality, adhering to HIPAA guidelines while handling sensitive medical information during the interpretation process.
• Followed ethical codes to protect confidentiality of patient medical information.
• Supported healthcare professionals in delivering accurate diagnoses by effectively interpreting detailed medical histories from non-English speaking patients.
• Ensured clear communication by providing precise interpretation of doctor''s instructions, diagnoses, and prescriptions to non-English speaking patients.
• Enhanced patient understanding by accurately translating medical terminology and complex concepts between medical professionals and patients.
• Verified understood medical information for patients by simplifying any jargon.
• Demonstrated professionalism and empathy when working with vulnerable populations, including individuals experiencing trauma or facing serious health concerns.
• Adapted quickly to various settings within the hospital environment – from emergency rooms to outpatient clinics – providing consistent high-quality language support regardless of location.
• Improved patient satisfaction with medical care by facilitating effective communication between healthcare providers and diverse populations.

• Developed strong relationships with clients through excellent customer service and regular followups.
• Assisted call-in customers with questions and orders.
• Explained features and advantages of Type products or services to promote sales.
• Expanded client base by diligently prospecting new leads and effectively presenting product offerings.
• Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns.
• Boosted referral rates by cultivating positive relationships with satisfied customers who were eager to recommend our products/services to others.

• Prepared reports detailing findings of inspections, investigations, and tests.
• Ensured compliance with industry regulations through meticulous attention to detail during inspections.
• Delivered detailed reports on findings from inspections, helping stakeholders understand areas requiring attention or improvement in order to maintain regulatory compliance.
• Upheld codes and regulations governing materials, processes, and procedures.
• Improved quality assurance procedures to minimize errors and increase effectiveness of inspections.
• Identified potential hazards and recommended corrective actions, ensuring a safer work environment for all employees.
• Maintained up-to-date inspection and audit records for improved reporting and analysis.
• Mentored junior inspectors, sharing industry expertise to enhance their skills and abilities in performing thorough inspections.
• Identified repair and upgrade requirements needed to meet safety and quality standards.
• Enhanced company safety standards by conducting thorough inspections of equipment and facilities.
• Reduced the frequency of defects by closely monitoring production processes and identifying areas for improvement.