Summary
Overview
Work History
Education
Skills
Timeline
AssistantManager

JOSE LUIS MEDINA C

Mexicali,BCN

Summary

Dynamic Assistant Manager with a proven track record at GRUPO EMPRESARIAL RCM, excelling in customer service and team leadership. Enhanced customer satisfaction through effective conflict resolution and optimized operations, resulting in increased repeat business. Skilled in money handling and strategic planning, fostering a collaborative environment that drives performance and growth.

Overview

13
13
years of professional experience

Work History

Assistant Manager

GRUPO EMPRESARIAL RCM
04.2021 - Current
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Generated repeat business through exceptional customer service.
  • Collaborated with the management team to develop strategic plans for business growth and improvement.
  • Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
  • Optimized scheduling to ensure adequate staffing during peak hours, improving service efficiency.
  • Oversaw daily operations to maintain store cleanliness and organization.

ÀSISTANT MANAGER

CORP ULTRA GYM AND FITNESS
04.2019 - 04.2021
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
  • Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
  • Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
  • Facilitated clear communication between employees and upper management through regular meetings and updates.
  • Improved customer satisfaction by resolving complaints and inquiries promptly.
  • Analyzed sales data to identify trends and adjust inventory orders accordingly.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Established team priorities, maintained schedules and monitored performance.

Logistics Specialist

PACIFIC GENESIS DE MEXICO S DE RL DE CV
02.2012 - 04.2019
  • Tracked supply, equipment and product inventory quantities to maintain necessary levels.
  • Coordinated incoming and outgoing shipments to maintain schedules.
  • Managed inventory levels for optimal cost savings and minimal stockouts.
  • Oversaw every phase of supply chain, from purchase order to delivery to invoicing, targeting 100% end-user satisfaction.
  • Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
  • Maintained compliance with all relevant regulations, ensuring safe transportation of goods while avoiding costly fines or penalties due to non-compliance issues.
  • Tracked and managed transfer paperwork such as packing lists.
  • Provided customers with status updates for tracked packages.
  • Used in-house tracking system to schedule shipments of goods to customer warehouses.
  • Developed strong relationships with carriers to secure competitive rates and improve delivery times.
  • Negotiated contracts with suppliers to secure favorable terms and contribute to overall cost savings.
  • Issued timely and accurate responses to both internal and external inquiries.
  • Worked with customers to integrate processes and correct issues.
  • Enhanced customer satisfaction by proactively resolving shipping issues and providing timely updates on order status.
  • Coordinated with freight forwarder to provide vendor shipping details and obtain shipping updates.
  • Lead a team responsible for managing imports/exports documentation process ensuring timely and accurate completion of all shipping documents.
  • Coordinated driver dispatch to accomplish daily delivery requirements.
  • Built long-term relationships due to prompt and courteous service.
  • Provided training and development opportunities for employees within the logistics department, fostering a culture of growth and continuous learning.
  • Coordinated shipments and tracked progress to facilitate timely delivery.
  • Maintained excellent working relationships with customers by efficiently responding to inquiries and complaints.
  • Updated and maintained databases to track shipments and inventory.
  • Prepared and presented reports to management on logistics performance.
  • Implemented and developed supply chain strategies to optimize efficiency.
  • Implemented systems and procedures for accurate data collection and reporting.
  • Analyzed customer requirements and provided customized logistics solutions.
  • Negotiated contracts to secure favorable rates and terms.
  • Managed loading, unloading, movement, and sorting of supplies to keep deliveries on schedule.

Education

BBA - INTERNATIONAL BUSSINES

CETYS UNIVERSIDAD
MEXICALI
12-2003

Skills

  • Customer service
  • Money handling
  • Team leadership
  • Decision-making
  • Problem-solving
  • Customer relations
  • Staff supervision
  • Task delegation
  • Goal setting
  • Conflict resolution
  • Employee scheduling
  • Cost control
  • Business administration
  • Negotiation

Timeline

Assistant Manager

GRUPO EMPRESARIAL RCM
04.2021 - Current

ÀSISTANT MANAGER

CORP ULTRA GYM AND FITNESS
04.2019 - 04.2021

Logistics Specialist

PACIFIC GENESIS DE MEXICO S DE RL DE CV
02.2012 - 04.2019

BBA - INTERNATIONAL BUSSINES

CETYS UNIVERSIDAD

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JOSE LUIS MEDINA C