Summary
Overview
Work History
Education
Skills
Software
Aficionado por los video juegos y la fotografira
Timeline
Generic

Jose Luis Nafarrate

HelpDesk
Tijuana

Summary

in-depth knowledge of computer hardware, software, installation and maintenance. Motivated and energetic individual skillful in troubleshooting local area network and wide area network systems and training users with hardware and software applications and uses. Structured and methodical team player commended for delivering exceptional customer service

Overview

5
5
years of professional experience
2
2
Languages

Work History

IT Support

Especializados Del Aire S.A. De C.V.
10.2020 - 01.2025
  • Coordinated efforts between IT support professionals and end-users to resolve technical issues quickly.
  • Increased user satisfaction with IT support services, addressing technical concerns in a timely manner.
  • Reduced incident response times, coordinating effectively with IT support teams during critical outages.
  • Ensured adherence to industry standards by staying current on emerging technologies and trends in the field of IT support consulting.
  • Increased user satisfaction by providing comprehensive IT support and training.

Practicante De IT

L.A. CETTO
11.2019 - 04.2020
  • Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
  • Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
  • Analyzed problems and worked with teams to develop solutions.
  • Contributed to a positive team environment by collaborating with fellow interns on group projects and presentations.

Education

Ingenieria En Sistemas -

Instituto Tecnológico De Tijuana - TecNM
Calz Del Tecnológico 12950, Tomas Aquino, 22414 Ti
05.2001 -

Skills

Support Documentation Composition

Initiative

Internal / External Audits

Cisco switch and routing

Collaborating with team members

Facilities support

Hardware and software monitoring

Security System Knowledge

Software

Microsoft office

Adobe

Windows / Linux

AutoDesk

Aficionado por los video juegos y la fotografira

Mis pasatiempo principales son los videojuegos y la fotografia

Timeline

IT Support

Especializados Del Aire S.A. De C.V.
10.2020 - 01.2025

Practicante De IT

L.A. CETTO
11.2019 - 04.2020

Ingenieria En Sistemas -

Instituto Tecnológico De Tijuana - TecNM
05.2001 -

Similar Profiles

CREATE PROFILE
Jose Luis NafarrateHelpDesk