Jose Luis Ramirez Flores
Customer Service/Retention Agent/ ISA
Durango
Summary
Proven Retention Agent at J-Curve Technologies LLC, adept in CRM software and client relationship building, I've consistently exceeded retention targets through creative solutions and effective complaint handling. My background in sales and customer service, including a role at Aeromexico, underscores my ability to enhance brand awareness and foster loyalty, leveraging both empathy and strategic upselling.
Overview
6
6
years of professional experience
2
2
Languages
Work History
Retention Agent
J-Curve Technologies LLC
08.2022 - 01.2025
- Assisted colleagues with difficult cases by offering guidance and sharing expertise from past experiences as a Retention Agent.
- Educated customers about product features and benefits during retention efforts, increasing their understanding of value propositions.
- Initiated proactive outreach to customers at risk of cancellation, leading to increased loyalty.
- Prevented potential account cancellations by addressing customer complaints effectively and efficiently.
- Exceeded monthly retention targets consistently by employing effective negotiation tactics when dealing with unsatisfied clients.
- Developed rapport with clients by understanding their needs and offering tailored solutions.
Customer Service Representative
Aeromexico
06.2020 - 06.2022
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
Inside Sales Agent
All State Promotions
05.2019 - 04.2020
- Supported fellow team members during peak times or absences, maintaining seamless operations within the department.
- Developed strong client relationships through effective communication and personalized sales approaches.
- Tracked sales metrics regularly, identifying areas of improvement and implementing necessary adjustments.
- Conducted comprehensive product demonstrations, effectively showcasing features and benefits to prospective customers.
- Generated new business opportunities by researching potential clients and identifying their unique needs.
Education
High School Diploma -
Harlandale High School
114 E Gerald Ave, San Antonio, TX 78214, U.S 05.2001 -
Skills
Call center experience
Creative solutions
Client relationship building
Brand awareness
Upselling strategies
CRM software proficiency
Customer relations
Teamwork
Willingness to learn
Complaint handling
Multitasking Abilities
Timeline
Retention Agent
J-Curve Technologies LLC
08.2022 - 01.2025
Customer Service Representative
Aeromexico
06.2020 - 06.2022
Inside Sales Agent
All State Promotions
05.2019 - 04.2020
High School Diploma -
Harlandale High School
05.2001 -
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