Jose Luis Espinosa

MAIN RESPONSIBILITIES

• Assure compliance with Federal Regulations related to Information Systems Development and Operation.
• Review and assess user requirements to propose alternative solutions and determine scope and cost of projects.
• Lead training, mentoring, and continuous development for Systems Development and Maintenance department team.
• Research and recommend innovative technologies and automated approaches to optimize routine tasks.
• Define and Supervise Compliance with Service Level Agreements for IT contracts.
• Define Disaster Recovery Plan for Back-office strategic systems.
• Write RFP for HR and Finance software solutions.
• Define internal standards for Software Development.
• Direct and coordinate teams of on-site IT contractors.
• Manage Information Technology Services contracting process.

MAIN ACHIEVEMENTS

• Since 2000 integrated and led one proficient systems development team of 5 programming engineers, maintaining seven legacy applications, 59 Client-Server/Web Systems, and 11 Mobile Apps for Android and IOS platforms.
• Reduced project times by 70% through implementing GeneXus as Standard Software and Mobile Apps Development platform.
• Negotiated Software Support Contracts and integrated proprietary Stand-alone Solutions into one new Open Source Platform based on ALFRESCO, delivering 50% in savings.
• Reduced processing time for payroll by 90% thanks to installation in 2009 of LOBO-RH Software Solution, which additionally provided 80% reduction in paper expenses to HR area. This system is in operation to date.
• Integrated New Technologies focused on expanding and improving services to citizens (Live Chat, Virtual Office for Correspondence Reception, Mobile Apps). Expected expansion of services offering is predicted to be around 65%.
• Developed “Attention Modules for Mexicans Abroad” (MAEX in Spanish), software to provide support in 14 Mexican consulates in USA by offering information related to financial products in Mexico, for example, on how to ask for their “Special Credit Report”; how to file complaints against any Financial Institution (based in Mexico); request financial education material; schedule video conferences (provided by financial specialists) and be channeled with Consumer Financial Protection Bureau (CFPB) for competent matters to US Institutions.

MAIN CONTRIBUTIONS

• Collaborated with teams to define, strategize and implement IT strategies.
• Analyzed problematic areas to provide recommendations and solutions.
• Integrated new technology and redefined processes to solve customer needs.
• Supported clients with business analysis, documentation, and data modeling.
• Developed software solutions.

MAIN ACHIEVEMENTS

• Developed Interactive Voice Responding system mechanism for remote consultation of current values of price hedges for agricultural products on stock market, which reduces consultation time by 95%.

MAIN CONTRIBUTIONS

• Monitored metrics and developed actionable insights to improve efficiency and performance.
• Reinforced established quality control standards and followed procedures for optimal customer interactions.
• Built partnerships with diverse internal teams and sales, finance and operations departments to streamline processes.
• Conducted training and mentored team members to promote productivity and commitment to friendly service.

MAIN ACHIEVEMENTS

• Implemented satellite communications based system which improved efficiency of custom revisions by more than 100%.

MAIN CONTRIBUTIONS

• Provided comprehensive training to internal and off-site users to optimize systems maintenance and resolve recurring issues.
• Created patches and solutions to fix bugs in existing applications.
• Developed modification program to determine compatibility with various software.
• Integrated and updated software products to boost system compatibility.
• Supported day-to-day operations, monitoring and resolving client/server and storage issues.
• Performed software installations and upgrades to UNIX or Windows operating systems.

MAIN ACHIEVEMENTS

• Developed one multi-platform system which reduced time (from 15-30 days to 3 hours) required by audit staff to prepare tax calculations.

MAIN CONTRIBUTIONS

• Planned computer systems using information engineering and structured analysis.
• Performed system analysis, documentation, testing, implementation and user support for platform transitions.
• Conducted system analysis and implementation to maintain and improve computer systems.
• Identified clear connections between policies and business results to eliminate or reduce confusion and help employees achieve goals.

MAIN ACHIEVEMENTS

• Developed replacement parts management system which reduced by 30% customer's mainframes downtimes.