Microsoft Office
Jose Luis Gonzalez Gonzalez
Summary
Content moderation specialist with strong analytical skills and keen attention to detail. Known for maintaining high standards and ensuring adherence to community guidelines, with focus on efficient problem-solving. Effective in team collaboration and adaptable to changing needs, reliable in achieving results. Proficient in identifying and addressing inappropriate content, maintaining platform integrity, and contributing to positive user experience.
Overview
14
14
years of professional experience
2
2
Languages
Work History
Content Moderator
Apex Systems
01.2023 - Current
- In the role of Content Moderator, the focus was on ensuring the quality and appropriateness of online content
- This position involved reviewing submissions to maintain community standards and provide constructive feedback to content creators
- A keen understanding of user engagement and content effectiveness was necessary to uphold the integrity of the platform
- Collaboration with cross-functional teams helped to improve overall content strategies and user experience
- Reviewed and moderated user-generated content to ensure compliance with guidelines
- Provided feedback to improve content quality and user engagement
- Collaborated with teams to enhance content strategies based on user feedback
Social Studies Teacher (Jr. High)
Oxford Academy
08.2020 - 12.2022
- As a Social Studies Teacher at Oxford Academy, responsibilities included the delivery of engaging lessons that connected students with historical and contemporary social issues
- The curriculum was designed to encourage critical thinking and foster discussions among students, allowing them to explore various perspectives
- Collaborating with fellow educators ensured a cohesive educational approach that enriched the learning experience
- This position fostered an appreciation for the subject matter while promoting active student participation
- Facilitated class discussions that enhanced critical thinking skills
- Designed and implemented assessments that accurately measured student understanding
- Developed supplemental resources to support diverse learning needs
English Instructor for Basic Education (1st - 6th Grades)
Secretaria de Educacion Publica
08.2015 - 06.2020
- In the role of English Instructor for Basic Education, the focus was on delivering comprehensive language education to students in grades 1 through 6
- Through engaging lesson plans and interactive activities, a rich learning environment was created that stimulated student interest and participation
- The development of diverse teaching strategies catered to various learning styles, ensuring each student could thrive
- Collaboration with other educators aimed to enhance the curriculum and address the unique challenges faced by young learners
- Implemented innovative teaching methods that increased student engagement
- Created individualized learning plans to meet diverse student needs
- Monitored student progress and adjusted instruction accordingly
Microsoft Consultant
Arvato
06.2014 - 01.2015
- Facilitated unified communication within organizations by deploying MS Teams for seamless collaboration among employees across various locations.
- Optimized user experience by conducting thorough testing and gathering feedback, enabling continuous improvement in Microsoft-based solutions.
- Resolved technical issues promptly, minimizing downtime and ensuring smooth operations for clients.
- Developed custom applications using .NET framework for increased functionality and user experience enhancement within organizations.
- Evaluated client requirements to recommend appropriate Microsoft licensing options, maximizing cost efficiency while meeting organizational needs.
Comcast Customer Service
Teleperformance
06.2013 - 12.2013
- Resolved customer complaints with empathy, resulting in improved satisfaction ratings.
- Delivered personalized recommendations based on individual customer needs, driving sales growth.
- Maintained up-to-date knowledge of company policies, procedures, and promotions for accurate information sharing.
- Enhanced customer experiences by providing timely and accurate information on products and services.
Century Link Customer Service
Teleperformance
08.2011 - 04.2013
- Resolved customer complaints with empathy, resulting in improved satisfaction ratings.
- Reduced wait times by implementing effective call routing strategies.
- Maintained up-to-date knowledge of company policies, procedures, and promotions for accurate information sharing.
- Managed a high volume of inbound calls while maintaining a professional demeanor under pressure.
Education
Elementary School Certificate -
Instituto de Educación Bilingüe de Monterrey
08.1998 - 2004.07
Middle School Certificate - undefined
Instituto de Educación Bilingüe de Monterrey
08.2004 - 2007.07
Highschool Certificate - undefined
Preparatoria #2 UANL
08.2007 - 2009.07
Unfinished Education Career - undefined
CNCI
Skills
- Effective Communication
- Problem Solving
- Critical Thinking
- Innovative Problem Solving Strategies
- Content management
- Online research
- Patience and tolerance
- Assertiveness
- Social media
- Multitasking Abilities
- Customer service
- Critical analysis
- Adaptability
Personal Information
- Place of Birth: Monterrey
- Date of Birth: 10/30/91
- Nationality: Mexican
Software
Digital Research
Visual Editing
Timeline
Content Moderator
Apex Systems
01.2023 - Current
Social Studies Teacher (Jr. High)
Oxford Academy
08.2020 - 12.2022
English Instructor for Basic Education (1st - 6th Grades)
Secretaria de Educacion Publica
08.2015 - 06.2020
Microsoft Consultant
Arvato
06.2014 - 01.2015
Comcast Customer Service
Teleperformance
06.2013 - 12.2013
Century Link Customer Service
Teleperformance
08.2011 - 04.2013
Highschool Certificate - undefined
Preparatoria #2 UANL
08.2007 - 2009.07
Middle School Certificate - undefined
Instituto de Educación Bilingüe de Monterrey
08.2004 - 2007.07
Elementary School Certificate -
Instituto de Educación Bilingüe de Monterrey
08.1998 - 2004.07
Unfinished Education Career - undefined
CNCI
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