Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Jose Manuel Valles Armenta

interpreter
Nogales,SON

Summary

Developed strong interpersonal and communication skills in fast-paced, multilingual customer service environment. Demonstrated ability to navigate complex customer interactions and resolve issues effectively, fostering positive relationships. Seeking to transition into new field, bringing diverse skill set adaptable to various professional settings. Experienced with bilingual customer service, focusing on resolving customer issues effectively. Utilizes communication skills to enhance client interactions and satisfaction. Track record of problem-solving in dynamic environments. Dynamic Bilingual Customer Service Representative with [Number] years of experience handling incoming calls, resolving customer issues, inputting orders, and processing shipments. Native English speaker and fluent in [Language]. Dedicated to maintaining highest customer satisfaction while processing large volumes of calls in busy offices.

Overview

7
years of professional experience

Work History

Argo Translation

Bilingual Customer Service Representative
01.2020 - 06.2024

Job overview

  • Assisted customers with Spanish-language inquiries in a timely and professional manner.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Managed high-volume inbound calls, effectively prioritizing issues to ensure swift resolution and minimize hold times for customers.
  • Enhanced customer satisfaction by addressing and resolving complex inquiries in both English and Spanish languages.

Arrow Auto Parts

Salesperson
08.2017 - 12.2019

Job overview

  • Worked to build relationships with customers and built potential for additional sales.
  • Developed relationships with clients for increased loyalty and repeat business.
  • Boosted sales by consistently engaging with customers and addressing their needs effectively.
  • Collaborated with team members to reach collective sales goals, fostering a supportive work environment.

Education

Adult Education
Tucson Arizona

GED
03.2000

University Overview

Skills

  • Fluent bilingualism
  • Customer service
  • Problem-solving
  • [Language] translation
  • Customer support

Timeline

Bilingual Customer Service Representative
Argo Translation
01.2020 - 06.2024
Salesperson
Arrow Auto Parts
08.2017 - 12.2019
Adult Education
GED
Jose Manuel Valles Armentainterpreter