Jose Martin Reveles Ramirez
Tijuana Baja California
Summary
Accomplished Team Leader with a proven track record at Wsa, enhancing team performance through effective mentoring and conflict resolution. Skilled in multitasking and problem-solving, significantly improved team collaboration and efficiency. Expert in fostering a positive work environment, demonstrating exceptional team leadership and coaching abilities.
Overview
2022
2022
years of professional experience
Work History
Team Leader
Wsa
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
Customer Service Representative
Task Us
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Back Office
Confie
02.2021 - 01.2022
- Assisted upper management in the development of policies and procedures related to back office functions.
- Mentored junior staff members, providing guidance on best practices in back office operations.
- Analyzed performance metrics to identify trends and recommend strategies for continuous improvement within the back office function.
Education
Técnico Superior - Mechatronics Engineering
Universidad Tecnológica De Tijuana
Tijuana07.2018
Skills
- Team motivation
- Daily workflow improvement
- Mentoring
- Safety
- Coaching
- SMART goals
- Team assessment
- Multitasking Abilities
- Conflict Resolution
- Team building
- Team Leadership
- Problem-solving aptitude
Languages
English
Upper intermediate (B2)
Timeline
Back Office
Confie
02.2021 - 01.2022
Team Leader
Wsa
Customer Service Representative
Task Us
Técnico Superior - Mechatronics Engineering
Universidad Tecnológica De Tijuana
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