JOSE MIGUEL MENDOZA GODINEZ
Celaya, Guanajuato,GUA
Summary
Competent Telecommunications Technician bringing 14 years of experience installing voice, data and other systems. Expert at equipment configuration and troubleshooting. Well-organized and resourceful with superior work ethic.
Overview
20
20
years of professional experience
Work History
Senior Telecommunications Technician
Teléfonos De México SAB De CV.
10.2009 - Current
- Improved network performance by installing, configuring, and maintaining telecommunications equipment, fiber optic and copper.
- Ensured seamless communication for clients through troubleshooting and repairing complex telecommunication systems.
- Streamlined workflow processes with effective cable management and routing techniques.
- Conducted regular inspections of telecommunications infrastructure, identifying areas for improvement or repair.
- Increased customer satisfaction by providing timely responses to service requests and resolving issues efficiently.
- Collaborated with team members to develop comprehensive project schedules, ensuring timely completion of assignments.
- Utilized advanced diagnostic tools to identify the root cause of system failures, implementing targeted solutions to prevent future occurrences, (fiber optic and copper).
- Optimized network functionality through routine testing and upgrades of hardware components as needed.
- Supported company growth by training junior team members in industry best practices and technical skills required for success in the role.
- Contributed to an increase in overall productivity by developing standardized procedures for routine tasks performed within the department.
- Enabled smoother transitions during equipment installations by collaborating closely with other departments such as IT support teams.
- Minimized downtime due to equipment failure with thorough preventative maintenance programs.
- Demonstrated adaptability and technical expertise by staying up-to-date with industry developments and emerging technologies, ensuring peak performance of clients'' telecommunication systems.
- Collaborated with other technicians to troubleshoot and resolve technical issues.
- Installed and configured new devices and components in fiber optic and copper networks in the client's network.
- Installed and repaired network cabling, hardware and software to maximize operational efficiency.
- Monitored and performed maintenance on telecommunications systems to facilitate optimal performance.
- Conducted regular inspections of telecommunications systems to identify and repair any potential issues.
- Coordinated installation of new users and relocations of existing users.
- Managed and prioritized customer service requests to achieve prompt resolution.
- Provided training to customers to enhance use and understanding of network systems.
- Diagnosed and resolved complex integrated customer issues for implementation, add-on, maintenance and support of voice, data, VoIP, and CTI applications.
- Implemented training programs to improve knowledge and skills of new technicians.
- Developed detailed documentation and technical manuals for telecommunications systems to comply with regulations.
- Planned layouts and ran cable into buildings and through walls, attics, and crawl spaces.
- Installed wiring, cabling and networking hardware on customer premises.
- Read blueprints and schematics to correctly place equipment.
Operations Supervisor
Gamesa, Celaya
02.2009 - 09.2009
- Improved operational efficiency by streamlining processes and implementing time-saving strategies.
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
- Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.
- Optimized resource allocation through careful planning and monitoring of inventory levels, staffing needs, and equipment maintenance schedules.
Supervisor
Costco Wholesale Celaya, México
06.2004 - 11.2008
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Streamlined operations for increased efficiency through regular process reviews and implementing necessary changes.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Established performance metrics for the team, consistently tracking progress towards goals and making adjustments as needed.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Even though this is a part-time job, because at that time I was studying at the University and working, I managed to develop many skills that allowed me to improve and advance in my future jobs.
Education
Diploma in Telecommunications - Telecommunications
Instituto Tecnológico De Teléfonos De México
República De Uruguay 55, 06000 Ciudad De México10.2010
BBA - Business Management
Instituto Tecnológico De Celaya
Antonio García Cubas 600, Fovissste, 38010 Celaya,08.2008
Higher University Technician - Industrial Electricity And Telecommunications.
Colegio Nacional De Educación Técnica
Fracc. La Granjita, Cam. A Merino S/N, Cortazar,Gt06.2004
Skills
- Incident Management
- Capacity Planning
- Performance Testing
- Equipment Installation
- Network Architecture
- Configuration Management
- Network Troubleshooting
- Preventive Maintenance
- Structured Cabling
- Safety Compliance
- Fiber Optic Splicing
- Training and Mentoring
- Time Management
- Broadband Technologies
- Regulatory Compliance
- Technical Support
- Problem Solving
- Emergency Response
- Remote Access Solutions
- VoIP Configuration
- Telecom Protocols
- Transmission Systems
- LAN and WAN Technologies
- Switches and Routers
- Customer Service
- Network Monitoring
- Wireless Networking
- Team Leadership
- Telecom Standards
- Installation and Maintenance
- Troubleshooting and Repair
- Equipment Safety
- Installing Equipment
- Educating Customers
- Configuring Equipment
- Network Configuration
- Test Equipment Operation
- Safety Practices
- Work Order Completion
- Troubleshooting and Resolution
- Equipment Installation and Repair
- Router Installation and Optimization
- Data Cabling Installation
- Hardware Maintenance
Timeline
Senior Telecommunications Technician
Teléfonos De México SAB De CV.
10.2009 - Current
Operations Supervisor
Gamesa, Celaya
02.2009 - 09.2009
Supervisor
Costco Wholesale Celaya, México
06.2004 - 11.2008
Diploma in Telecommunications - Telecommunications
Instituto Tecnológico De Teléfonos De México
BBA - Business Management
Instituto Tecnológico De Celaya
Higher University Technician - Industrial Electricity And Telecommunications.
Colegio Nacional De Educación Técnica
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