Summary
Overview
Work History
Education
Skills
Timeline
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Jose Miguel Ochoa

Jose Miguel Ochoa

-
Cancún, Quintana Roo

Summary

Dynamic Supervisor with extensive experience, excelling in cash management and ERP implementation. Proven track record in enhancing customer service and training staff, while ensuring compliance with financial regulations. Skilled in complaint resolution and bank deposit preparation, driving operational efficiency and fostering strong team performance.

Overview

9
9
years of professional experience

Work History

Cashier Supervisor

AquaWorld
06.2022 - 06.2025
  • Cash department management in two locations.
  • Internal and external customer support.
  • Lead the department in the implementation of a new ERP system.
  • Fraud prevention.
  • Ensure cash management through different value transfer companies.
  • Comply with the regulations of the National Securities Banking Commission on the Cash collection of American dollars and AML.
  • Attend internal and external audits.
  • Personnel management.

Cashier Supervisor

Nexus Tours
04.2019 - 06.2022
  • Exceptional internal customer service.
  • Cash department management in Mexico.
  • Participate in the implementation of a new ERP system.
  • Cash and different currencies management.
  • Comply with the regulations of the National Securities Banking Commission on the Cash collection of American dollars and AML.
  • Attend internal and external audits.
  • Personnel management.

Onsite Manager

Global Exchange Group
04.2016 - 03.2019
  • Efficiently manage 6 exchange offices
  • Monitored project progress closely, making adjustments as necessary to keep timelines on track without sacrificing quality or safety standards.
  • Implemented risk mitigation strategies to minimize potential issues down the line.
  • Assisted in budget planning and financial forecasting for projects, contributing to cost-effective decisionmaking.
  • Developed strong relationships with business partners.
  • Improved overall productivity by continually evaluating and adjusting processes to optimize performance.

Education

High School Diploma -

CBTIS 111
Cancún, Quintana Roo, Mexico
07-2009

Skills

Customer service

Cashier training and supervision

Complaint resolution

Sales promotion

Bank deposit preparation

POS systems

Timeline

Cashier Supervisor

AquaWorld
06.2022 - 06.2025

Cashier Supervisor

Nexus Tours
04.2019 - 06.2022

Onsite Manager

Global Exchange Group
04.2016 - 03.2019

High School Diploma -

CBTIS 111

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