Jose Miguel Angel Maldonado Villela
System Administrator
Summary
Enthusiastic System Administrator eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of customer service and training in virtualization platforms. Motivated to learn, grow and excel in the Cloud & Data Center team.
Implement automation over Ansible and improving processes of ticket handling, decreasing ticket monthly count from 20,000 to 4,000 with route cause analysis, preventing and solving.
Create an standardization of provision and hardening process, adopting automation with PowerShell and PowerCLI scripts, implementing vendors best practices and ensuring that systems are under security compliance. Achieving a better customer satisfaction ensuring revenue and increasing server count to support.
Leverage team member, with +4 years experience providing enterprise level support to 20 clients, Create plans and communicated deadlines to complete multiple projects on time.
Overview
14
14
years of professional experience
8
8
years of post-secondary education
9
9
Certifications
Work History
Infrastructure Management Analyst
Atos
Guatemala
03.2015 - Current
- Current role as provision coordinator, Building servers per Enterprise gold standards, suggesting vendor best practices and update provisioning documentation, reducing gaps and vulnerability issues, as result significant ticket decrease from 20,000 to 4,000 per month.
- Coordinating team of 6 between shifts
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Used coordination and planning skills to achieve results according to schedule.
- Increased customer satisfaction by resolving issues.
- Identified issues, analyzed information and provided solutions to problems.
System Administrator
Telus International
Guatemala
05.2008 - 02.2015
- Supporting +3,500 users across sites, improving client satisfaction and reducing SLA by +95%.
- Migrate successfully local Exchange mailbox to Google Workspace.
- Implement VDI VMware to reduce hardware and maintenance cost.
- Designed proactive preventive maintenance schedules to prevent unnecessary downtime and hardware faults.
- Drove continuous improvement of automation and improving processes to reduce team’s effort.
- Supported day-to-day operations, monitoring and resolving client/server and storage issues.
- Collaborate between teams to plan, deliver, and operate.
- Coordinate, analyze, test, and implement changes of broad scope and varying complexity.
Education
Bachelor of Science - Informatics And Telecommunication Administration
University Galileo
Guatemala, Guatemala 06.2010 - 09.2018
Skills
- Creative
Certification
- EX294 Red Hat Certified Engineer
Timeline
- EX294 Red Hat Certified Engineer
08-2021
- Introduction to Cybersecurity - Cisco
04-2021
- AZ-900 Azure Fundamentals
09-2020
- Red Hat Delivery Specialist – Ansible Engine Implementation
12-2019
- Red Hat Delivery Specialist – Ansible Automation for Microsoft Windows
09-2019
- VMware Certified Associate 6 - Data Center Virtualization (VCA6- DCV)
03-2017
- Installing and Configuring Windows Server 2012
01-2017
- Server Virtualization with Windows Server Hyper-V and System Center
05-2015
Infrastructure Management Analyst
Atos
03.2015 - Current
- VMware Certified Associate 5 - Data Center Virtualization (VCA5- DCV)
11-2013
Bachelor of Science - Informatics And Telecommunication Administration
University Galileo
06.2010 - 09.2018
System Administrator
Telus International
05.2008 - 02.2015
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