José Emiliano Martínez Vera

• Managed the company's database and user network, ensuring day-to-day activities ran smoothly and that the technological infrastructure was constantly updated, attended to employee requests, support tickets, and computer troubleshooting.

• Assisted customers placing online purchases and solving issues with active orders. During my time with Home depot I focused on active listening and problem solving, my main goal was for customers to have a great perspective of the brand, meanwhile they could feel like their needs were met.

• Provided subtitling services to multiple clients that needed to reach a Spanish-speaking audience with their content, worked with clients such as Starbucks, Volvo, iFit, and PBS; I subtitled multiple episodes for shows like Chicago Fire, Chicago PD, CSI or CSI New York, and also helped local institutions subtitling townhall meetings, schools assemblies or tutorials for local health services.

Provided live interpretation between customers and employees from different institutions, like banks, government agencies, and emergency services.

Assisted with personal loan applications, resolved customers' questions about the application process, and provided clients with information about their application status and the terms of their credit, if approved.

• Provided technical maintenance and repair to local phone booths. Installed spare parts, reviewed equipement performance and fixed any issued with active machines.