JOSE RAFAEL DE LA ROSA
CHULA VISTA, CA
Summary
Customer-oriented general manager with several years of experience focused on increasing production and minimizing downtime. Adaptive and deadline-oriented with capacity to execute and complete multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen.
Overview
13
13
years of professional experience
Work History
Senior Area Manager
International Services Inc.
Arlington Heights
10.2024 - Current
- Conducted customer needs analysis to deliver relevant products or services.
- Conducted site visits to assess needs, demonstrate products, and recommend strategic solutions for customer requirements.
- Prepared detailed reports on sales activities including forecasts and budgets.
- Drove sales of company products and services by meeting with customers using strategic and organized approach.
- Collaborated with other departments to complete sales transactions.
General Manager
BikeBling
Escondido
06.2021 - 11.2024
- Established and maintained effective communication with staff members to ensure efficient operations.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Maintained relationships with vendors to obtain the best pricing on supplies and materials.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Assisted in the recruitment process by interviewing potential candidates for open positions.
- Trained employees on duties, policies and procedures.
- Created schedules and monitored payroll to remain within budget.
Business Owner/Operator
DLAROSA IMPORTS LLC
Chula Vista
02.2021 - 06.2024
- Developed and maintained relationships with vendors to ensure cost-effective freight services.
- Managed staff recruitment, hiring, training, and development.
- Reviewed contracts, documents, and reports to identify potential legal issues or risks of non-compliance.
- Assisted with accounts receivable activities such as invoicing, collections, and deposits.
Store Manager
Pulse Endurance Sports
Chula Vista
06.2012 - 01.2021
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Monitored inventory levels and placed orders to restock shelves.
- Developed strategies to maximize sales and profitability.
- Organized promotional events to increase product awareness.
- Resolved customer complaints in a timely manner.
- Recruited, trained and supervised new employees.
- Ensured compliance with safety regulations and company policies.
- Analyzed financial data to identify areas of improvement.
- Performed regular price checks to ensure competitive pricing.
- Managed daily banking activities such as deposits and withdrawals.
- Developed relationships with suppliers to negotiate better prices.
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
Education
BBA -
Humanitas University
Tijuana, Mexico07-2022
Some College (No Degree) - Kinesiology
Southwestern College
Chula Vista, CA, USASkills
- Staff Supervision
- Contract Negotiations
- Program Administration
- Distribution Management
- Quality Management
- Sales
- Customer Retention
- Networking abilities
Affiliations
- Former Professional Cyclist
- Head Coach and Mentor for younger generations
Accomplishments
- Sponsor Athlete for 10+ Major Brands
Languages
English
First Language
Spanish
Proficient (C2)
C2
Timeline
Senior Area Manager
International Services Inc.
10.2024 - Current
General Manager
BikeBling
06.2021 - 11.2024
Business Owner/Operator
DLAROSA IMPORTS LLC
02.2021 - 06.2024
Store Manager
Pulse Endurance Sports
06.2012 - 01.2021
BBA -
Humanitas University
Some College (No Degree) - Kinesiology
Southwestern College
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