Jose Ramon Vega Hernandez
Call Center Agent
Morelia
Summary
Dynamic Call Center Agent from Ccsi, bilingual in English and Spanish, excelled in customer satisfaction and problem-solving. Leveraged Sales force CRM expertise and a professional teamwork mindset to enhance service quality, achieving high standards in customer communications and issue resolution. Skilled in adapting to diverse customer needs, significantly contributing to retention and acquisition efforts.
Overview
1
1
year of professional experience
2
2
Languages
Work History
Call Center Agent
Ccsi
Tijuana Baja California
01.2019 - 03.2020
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained accurate records of customer interactions, documenting details for future reference and quality assurance purposes.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Demonstrated empathy and understanding when dealing with difficult situations, ultimately diffusing tension while finding satisfactory resolutions.
- Billingual agent with experience in customer service in multicultural environments. standing out for offering high quality service in English And Spanish. Competent in problem solving, handling CRM tools and working under pressure, guaranteeing customer satisfaction
- Adapted communication style to meet diverse customer needs, creating positive experiences for all callers.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Education
No Degree - Mixology
UABC
Ensenada, Baja California, Mexico 05.2001 -
Skills
Problem-solving skills
Customer communications
Training and mentoring
Resolving issues
Answering questions
Gathering information
Telemarketing expertise
Retention and Acquisition of new clients or Leads
Multitasking
Sales force CRM
Profesional team work mindset and skills
Timeline
Call Center Agent
Ccsi
01.2019 - 03.2020
No Degree - Mixology
UABC
05.2001 -
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