Summary
Overview
Work History
Education
Skills
Software
Interests
Cooking
Timeline
Generic
Jose Reyes Zermeño Bautista

Jose Reyes Zermeño Bautista

Freight Broker
General Escobedo, Nuevo León

Summary

Dedicated Freight Broker with 1.5 years of experience in logistics. Successful at detailed scheduling, adapting routes to changing conditions and closely monitoring market changes. Adept at contract development and account management.


Efficient agent with demonstrated success in coordinating and managing transport goods. Skilled in using transportation management systems and logistics software with strong knowledge of customs regulations and compliance requirements. Team-oriented and committed to improving efficiency.

Overview

7
7
years of professional experience
2
2
Languages

Work History

Freight Broker

Unilink Transportation
San Pedro, Nuevo Leon
01.2023 - Current
  • Conducted market research to stay informed on industry trends and competitor offerings, enabling strategic decision-making processes.
  • Negotiated competitive rates with carriers, resulting in cost savings for customers.
  • Provided ongoing training and support to team members, elevating the overall level of expertise within the organization.
  • Developed strong relationships with carriers and shippers, fostering trust and loyalty.
  • Secured repeat business through consistently meeting or exceeding client expectations regarding both pricing and delivery times.
  • Managed high-volume orders while maintaining strict attention to detail and accuracy in all transactions.

Retention Specialist

XtendOps Mexico
08.2020 - 01.2023
  • Improved overall company performance by contributing to strategic planning discussions and offering retention-focused recommendations.
  • Handled escalated customer complaints professionally, de-escalating situations while finding mutually beneficial resolutions.
  • Provided detailed reports on departmental performance metrics, highlighting successes as well as opportunities for growth.
  • Participated in industry events to stay updated on current trends and best practices in customer retention strategies.
  • Enhanced customer satisfaction levels with proactive communication and timely resolution of issues.

Technical Support Representative

Sitel Mexico
01.2019 - 06.2020
  • Mentored new team members on company protocols and best practices for delivering exceptional technical support services.
  • Collaborated with cross-functional teams to identify recurring issues, developing proactive solutions to minimize future occurrences.
  • Implemented feedback from customers to improve overall quality of support services provided by the team.
  • Maintained a high level of expertise on company products, ensuring accurate information was provided to customers at all times.
  • Escalated high-priority cases promptly to ensure rapid response times for critical situations requiring advanced attention or expertise.

Sales Agent Representative

Global Telesourcing Mexico, S. De R.L. De C.V
11.2017 - 12.2018
  • Facilitated cross-selling efforts by identifying additional opportunities within existing client accounts.
  • Maximized profitability by managing expenses carefully while seeking out cost-effective ways to conduct business.
  • Identified new business opportunities by researching competitor activity and attending industry events.

Education

High School Diploma -

Albertville High School
Albertville, Alabama
05.2001 -

Skills

  • Shipment Tracking

  • Route Planning

  • [Software] expert

  • Performance Tracking

  • International shipping

  • Deadline Management

  • Rate negotiation

  • Data Entry

  • Negotiation

  • Load Planning

  • Carrier Selection

Software

Microsoft Office

Interests

Growing personally and professionally

Cooking

During my free time, I enjoy cooking and trying new recipes. 

Timeline

Freight Broker

Unilink Transportation
01.2023 - Current

Retention Specialist

XtendOps Mexico
08.2020 - 01.2023

Technical Support Representative

Sitel Mexico
01.2019 - 06.2020

Sales Agent Representative

Global Telesourcing Mexico, S. De R.L. De C.V
11.2017 - 12.2018

High School Diploma -

Albertville High School
05.2001 -

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Jose Reyes Zermeño BautistaFreight Broker