Jose Ricardo Estevez Gonzalez
Lomas de Reforma
Summary
Results-driven professional with extensive experience in operations management and client relations. Known for leading cross-functional teams to improve customer satisfaction, reduce costs, and optimize resource allocation for maximum operational efficiency.
Overview
28
28
years of professional experience
Work History
General Manager
Transportes Dual SA De CV
07.2004 - Current
- Streamlined operations by implementing efficient logistics management practices.
- Led cross-functional teams to enhance service delivery and customer satisfaction.
- Oversaw budget planning and resource allocation for maximum operational effectiveness.
- Implemented safety protocols that improved workplace compliance and reduced incidents.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Assisted in recruiting, hiring and training of team members.
- Boosted employee retention by developing comprehensive benefits package and fostering positive work environment.
- Optimized supply chain logistics, ensuring timely delivery of products and significantly reducing transportation costs.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
Operation Manager
Polimeros Ecologicos De Mexico SA De CV
08.2000 - 06.2004
Site Manager
Nixtamalizacion Integral Controlada SA De CV
06.1998 - 08.2000
Education
BBA -
IPADE
Mexico, México, Mexico05-2013
Industrial Engineering Bachelor - Engineering
Universidad Iberoamericana
Mexico City, Mexico02-2002
Skills
- Leadership and team building
- Problem resolution
- Operations management
- Effective leader
- Team leadership
- Staff training/development
- Administrative skills
- Client relations
- Labor cost controls
- Expense control
- Business administration
- Cost reductions
Languages
English
Bilingual or Proficient (C2)
Timeline
General Manager
Transportes Dual SA De CV
07.2004 - Current
Operation Manager
Polimeros Ecologicos De Mexico SA De CV
08.2000 - 06.2004
Site Manager
Nixtamalizacion Integral Controlada SA De CV
06.1998 - 08.2000
BBA -
IPADE
Industrial Engineering Bachelor - Engineering
Universidad Iberoamericana