Summary
Overview
Work History
Education
Skills
Languages
Timeline
AssistantManager
Jose Ruben Torres Villarreal

Jose Ruben Torres Villarreal

San Luis Rio Colorado, Sonora ,Sonora

Summary

I'm an enthusiastic fast learner, I like to keep my reputation at a professional level. I don't have any bad attitude towards constructive criticism and always open to hear new ideas to develop a better, or improvement in ways to grow performances and always give it my best at whatever tasks assigned. You always see me smiling and try to not let my personal business interfere with my working capabilities.

Overview

13
13
years of professional experience

Work History

Bilingual Agent

Centene Ambetter
03.2023 - 03.2024
  • Enhanced customer satisfaction by addressing inquiries in both English and Spanish languages.
  • Streamlined communication for clients by providing accurate translation services during meetings and calls.
  • Improved team productivity by assisting with bilingual tasks when needed.
  • Supported marketing efforts, translating promotional materials into target language for broader audience reach.
  • Listened attentively to customer needs and concerns and demonstrated empathy while maximizing rapport-building with customer.
  • Maintained advanced knowledge of client products and services and tracked, documented and retrieved information in call tracking database.
  • Assisted customers with Spanish-language inquiries in a timely and professional manner.
  • Gained customer trust by providing knowledgeable and accurate information in both English and Spanish.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Educated customers about billing, payment processing and support policies and procedures.

Appointment Setter

HughesNet, NiceJob, Centene Ambetter, Medicare And Medicaid
03.2023 - 03.2024
  • Increased appointment setting success by developing targeted call lists based on potential client needs.
  • Enhanced customer relationships through timely and professional follow-ups with prospective clients.
  • Streamlined the scheduling process by implementing an efficient online booking system, resulting in improved organization.
  • Collaborated with sales team members to share leads and strategies for securing appointments with high-level decisionmakers.
  • Maintained a high level of knowledge about company products and services, enabling effective communication with potential clients during cold calls.

English Teacher

C.A.A.P, Colegio Americano Anais, Unidep
08.2011 - 06.2018
  • Enhanced student comprehension by incorporating visual aids and hands-on activities in lessons.
  • Collaborated with colleagues to develop interdisciplinary curriculum, resulting in enriched learning experiences for students.
  • Improved classroom management by implementing consistent routines and clear expectations for behavior.
  • Increased student motivation by providing timely feedback and recognizing individual achievements.
  • Developed strong relationships with parents and guardians, fostering open communication regarding student progress and needs.
  • Assisted struggling students through targeted interventions, leading to increased academic success.
  • Promoted a positive learning environment by modeling respect, empathy, and active listening skills during all interactions with students.
  • Differentiated instruction to accommodate diverse learner needs, ensuring all students had equal access to education opportunities.
  • Participated in ongoing professional development opportunities to remain current on educational trends and research-based strategies for instruction.
  • Led after-school tutoring sessions for students needing extra support or enrichment opportunities, resulting in improved academic outcomes.

Education

Associate In Education - Education

Red Nova Consultants
Mexico City, D.F.
05.2013

Skills

  • Incoming Call Reception
  • Computer Skills
  • Natural Script Reading
  • Overcoming Objections
  • Customer Service
  • Telephone Etiquette
  • Positive Attitude
  • Clear Communication
  • Setting appointments
  • Payment processing knowledge
  • Building rapport
  • Fluent in Language
  • Outbound Calling

Languages

English
Bilingual or Proficient (C2)

Timeline

Bilingual Agent

Centene Ambetter
03.2023 - 03.2024

Appointment Setter

HughesNet, NiceJob, Centene Ambetter, Medicare And Medicaid
03.2023 - 03.2024

English Teacher

C.A.A.P, Colegio Americano Anais, Unidep
08.2011 - 06.2018

Associate In Education - Education

Red Nova Consultants

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Jose Ruben Torres Villarreal