José Fernando Zamora Gonzalez
IT Infrastructure Manager
Guadalupe
Summary
Seasoned IT Infrastructure and Support Manager with over 15 years of experience delivering hands-on technical support, managing on-site operations, and leading infrastructure deployments across Latin America. Expert in Windows Server environments, network troubleshooting, and IT asset management. Proven ability to lead support teams, coordinate with cross-functional departments, and ensure high system availability in manufacturing and industrial settings. Adept at bridging communication between local and global IT teams to drive operational excellence.
Overview
7
7
years of professional experience
5
5
Certifications
3
3
Languages
Work History
Manager, IT Infrastructure
North Pole Star S. de R.L de C.V (Polaris Industries)
10.2022 - Current
- Directed on-site IT support and infrastructure deployment for new manufacturing plants.
- Led coordination between IT, Manufacturing, and Facilities teams to ensure seamless operations.
- Oversaw regional IT support across Mexico and Brazil, maintaining high system uptime.
- Managed procurement, installation, and configuration of IT hardware.
- Supervised vendors for cabling and device setup.
- Monitored project milestones and task execution for infrastructure rollouts.
- Managed project budgeting activities, including CAPEX and OPEX planning, tracking, and reporting for infrastructure deployments.
- Reported infrastructure status, project progress, and budget updates to U.S.-based headquarters, ensuring alignment with corporate standards and timelines.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Mentored and managed over 20 team members for career advancement, fostering a pipeline of future leaders within the organization.
Supervisor, IT Infrastructure Support
North Pole Star S. De R.L De C.V (Polaris Industries)
06.2021 - 10.2022
- Delivered on-site support for new plant operations in Monterrey.
- Acted as a key liaison between the U.S. and LATAM IT teams.
- Managed IT asset inventory and ticketing systems.
- Supported cross-functional collaboration with engineering and operations teams.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Senior Specialist, IT Client Support
North Pole Star S. De R.L De C.V (Polaris Industries)
04.2019 - 05.2020
- Provided hands-on support for IT infrastructure expansion projects.
- Maintained regional IT operations and asset tracking.
- Facilitated communication between global and local IT teams.
- Identified areas in need of critical improvement and implemented strategies to achieve targets.
- Drove change through quality-oriented strategies to help operations accomplish ambitious short- and long-term goals.
Support Specialist, IT Client Support
North Pole Star S. De R.L De C.V (Polaris Industries)
04.2018 - 04.2019
- Delivered technical support for PCs, networks, and peripherals.
- Assisted in IT equipment deployment and configuration.
- Maintained asset inventory, and resolved support tickets.
- Improved customer satisfaction by addressing and resolving technical issues swiftly and efficiently.
Education
Bachelor's Degree - IT
Universidad Del Valle De México
Monterrey07.2024
Bachelor's Degree - IT
Universidad Alfonso Reyes
Monterrey01.2010
Skills
- On-Site Technical Support & Troubleshooting
- Windows Server & Active Directory
- Cisco Networking (CCNA Certified)
- IT Asset Lifecycle & Inventory Management
- ITIL Service Management
- Fortinet UTM & Network Security
- Ticketing Systems (BMC Footprints, SolarWinds, Spiceworks)
- Team Leadership & Regional Coordination
Team leadership
Operations management
Strategic planning
Decision-making
Project management
Cross-functional teamwork
Staff training and development
Effective communication
Adaptability
Continuous improvement
Certification
One Identity Active Roles – Regatta Solutions Group (2017-05)
Gym, Traveling, Skateboarding,
I love working out, skateboarding, traveling, discovering culture and ancestry research.
Timeline
Manager, IT Infrastructure
North Pole Star S. de R.L de C.V (Polaris Industries)
10.2022 - Current
Supervisor, IT Infrastructure Support
North Pole Star S. De R.L De C.V (Polaris Industries)
06.2021 - 10.2022
Senior Specialist, IT Client Support
North Pole Star S. De R.L De C.V (Polaris Industries)
04.2019 - 05.2020
Support Specialist, IT Client Support
North Pole Star S. De R.L De C.V (Polaris Industries)
04.2018 - 04.2019
Bachelor's Degree - IT
Universidad Del Valle De México
Bachelor's Degree - IT
Universidad Alfonso Reyes
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