José Gerardo Tovar López
ORDER FULFILLMENT SPECIALIST
Monterrey
Summary
Results-driven supply chain professional with over 10 years of experience at Lenovo, specializing in order fulfillment, billing, and demand coordination across Latin American markets. Demonstrated expertise in optimizing SAP ERP processes (SD module), significantly enhancing order accuracy and minimizing operational delays. Strong collaborator with cross-functional teams, consistently exceeding KPIs while maintaining a customer-focused approach that ensures high satisfaction levels and efficient service delivery. Committed to leveraging industry knowledge and skills to drive operational excellence and contribute to organizational success.
Overview
10
10
years of professional experience
1
1
Language
Work History
SR Fulfillment
Lenovo
09.2013 - 12.2023
Worked across three key areas within the supply chain, developing a strong end-to-end understanding of the sales cycle:
- Order Entry (LAS Region):
Managed order processing for Latin America Spanish region
Implemented improvements with sales teams, including weekly alignment meetings
Created SAP error mapping, reducing order processing issues and improving KPIs - Billing (SAP ERP):
Managed billing operations ensuring accuracy and compliance with deadlines
Reduced billing errors through process improvements - Fulfillment Operations:
Managed Lenovo order portal for corporate and end customers
Coordinated with multiple teams to ensure timely order delivery
Key Achievements:
- Optimized SAP ERP (SD module) processes, increasing efficiency in order management
- Reduced response times across supply chain operations
- Consistently exceeded performance KPIs (100%+ achievement)
Education
Hospitality and Tourism
Universidad humanista de las americas
Monterrey01-2012
Skills
SAP SD module expertise
Order processing and invoicing
Supply chain management
KPI Management
Customer engagement
Cross-team communication
Interests
Swimming, Yoga, Meditation
Courses
Lean Six Sigma Yellow Belt, Lenovo
Timeline
SR Fulfillment
Lenovo
09.2013 - 12.2023
Hospitality and Tourism
Universidad humanista de las americas