Joshua Lipe
IT Support Professional
Mérida, Yucatán
Summary
Results-oriented IT Support Professional with extensive experience in customer service. Known for delivering accurate solutions and maintaining high customer satisfaction. Collaborative team player with focus on achieving goals and adapting to dynamic environments. Proficient in communication and problem-solving.
Overview
17
17
years of professional experience
6070
6070
years of post-secondary education
2
2
Languages
Work History
Chat Support Specialist
LTV Plus LLC
Remote
03.2022 - Current
- Collaborated effectively with other departments to ensure proper resolution of customer requests
- Tracked customer interaction data utilizing CRM software applications such as Salesforce or Zendesk
- Resolved complex technical issues for customers, demonstrating patience, persistence, and expertise in troubleshooting techniques.
- Maintained detailed records of customer interactions, ensuring smooth handoffs between shifts or escalation when necessary.
- Managed high-volume chat inquiries, maintaining professionalism under pressure and prioritizing tasks effectively.
- Achieved consistently high customer ratings through excellent problem-solving abilities and attentive listening skills.
IT Support Specialist
LEDI Inc
Klamath Falls
07.2008 - 08.2013
- Configured and tested new hardware and software
- Responded in a timely manner to service issues and requests sent in through the help desk software
- Developed and maintained reports and spreadsheets to track data entry progress
- Diagnosed and troubleshot hardware, software and network issues.
- Researched and identified solutions to technical problems.
Senior Product Specialist
JELD-WEN
Klamath Falls
09.2013 - 02.2022
- Collaborated with engineering teams to design, develop and test new features for existing products
- Updated existing databases with new entries on a regular basis
- Developed and maintained reports and spreadsheets to track data entry progress
- Implemented risk mitigation strategies during product development stages, minimizing potential issues before launch.
Education
IT Support Professional Certificate -
Google
CompTia A+ Certification -
CompTia
Java Programming And Software Engineering -
Duke University
Python Programming Professional Certificate - undefined
University of Michigan
Ann Arbor, USHigh School Diploma - undefined
Lincoln Academy
Skills
- Help Desk Support
- Remote Technical Support
- CRM Software Usage
- Microsoft Office365
- MacOS
- Windows
- SQL
- Software Evaluation
- Customer Service
- Product support
- Database Skills
- Python
- Complaint handling
- Language fluency
Timeline
Chat Support Specialist
LTV Plus LLC
03.2022 - Current
Senior Product Specialist
JELD-WEN
09.2013 - 02.2022
IT Support Specialist
LEDI Inc
07.2008 - 08.2013
Python Programming Professional Certificate - undefined
University of Michigan
High School Diploma - undefined
Lincoln Academy
IT Support Professional Certificate -
Google
CompTia A+ Certification -
CompTia
Java Programming And Software Engineering -
Duke University
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