Joshua Lopez Gomez
Sr. Research Specialist
Lagos De Moreno, Jalisco,JAL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
Work History
Senior Research Specialist
Tata Consultancy Services
09.2021 - 08.2024
- Mentored junior colleagues to foster their professional development as skilled researchers in the field.
- Enhanced research quality by implementing advanced statistical and analytical techniques in data analysis.
- Developed innovative research methodologies that led to breakthrough findings and impactful publications.
- Performed accurate quantitative analysis of targeted data research, collection and report preparation.
Chat Support Representative
Headspace
09.2020 - 09.2021
- Reduced escalations to higher-level support teams by successfully addressing customers'' issues at the first point of contact.
- Resolved technical issues for customers by utilizing comprehensive knowledge of company products and services.
- Enhanced customer satisfaction by providing timely and accurate responses to inquiries through chat support.
- Exceeded established KPIs related to response time, resolution rate, and overall quality scores in chat support metrics.
Education
GED -
Marque Learning Center
Houston 05.2001 -
Skills
Qualitative Research
Training and mentoring
Policy analysis
Behavioral analysis
Advanced Data Analysis
Languages
Spanish
Bilingual or Proficient (C2)
Timeline
Senior Research Specialist
Tata Consultancy Services
09.2021 - 08.2024
Chat Support Representative
Headspace
09.2020 - 09.2021
GED -
Marque Learning Center
05.2001 -
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