Joshua Ramseur
San Antonio, Texas,TX
Summary
Accomplished Sales Manager at Ward North American, adept in relationship building and staff management, significantly increased sales revenue through strategic planning and effective team training. Leveraging expertise in client relationship management and sales, consistently enhanced customer satisfaction and loyalty. Demonstrated exceptional verbal communication and a positive approach, achieving outstanding results and fostering a motivated sales environment.
Overview
12
12
years of professional experience
Work History
Sales Manager
Ward North American
04.2023 - 10.2023
- Created a system for sales process to ensure optimal service delivery as well as consistently positive customer experience and feedback.
- Hired and trained new employee for previous Account Coordinator position, all while exceeding sales expectations.
- Managed sales pipeline, focused on delivering value by offering solutions to achieve high overall customer satisfaction, including consistently upselling accounts on valuable ticket items, often increasing profit margins upwards of 10-20%.
- Increased customer retention through high quality relationships, hands-on account management, and empathy-focused team management.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
- Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
Account Coordinator
Ward North American
08.2022 - 04.2023
- Created an innovative system for customer reviews, leading to the highest quality and quantity of public customer feedback in branch history.
- Created a system for task management which streamlined and accurately prioritized tasks.
- Streamlined communication between clients and internal teams for seamless project execution.
- Ensured timely response to client inquiries by maintaining open lines of communication through email correspondence or phone calls.
- Escalated issues to appropriate channels as necessary.
- Coordinated meetings, calls, and logistics for 7+ person account management team.
Wellness Consultant
Self Employed
04.2018 - Current
- Consistently accomplished outbound sales to establish high-quality client base using solution sales strategies.
- Evaluated client progress throughout programs using a variety of methods such as surveys, interviews, and measurements to adjust strategies as needed for optimal results.
- Enhanced client satisfaction through consistent communication, support, and ongoing progress evaluations.
- Evaluated success of implemented strategies through regular client feedback and adjusted programs accordingly to maximize results.
- Tailored wellness plans to clients' unique needs by diligently researching and continuously expanding knowledge of alternative therapies and practices.
- Managed client records meticulously ensuring confidentiality while tracking progress towards goals effectively.
- Identified new revenue streams for the business by researching emerging trends in wellness offerings and incorporating them into service offerings.
- Established credibility as an expert in the field by maintaining professional certifications and staying up-to-date on industry trends through continuing education courses.
- Facilitated group sessions for weight management, stress reduction and general wellness resulting in improved overall well-being for participants.
- Increased client base by developing targeted marketing materials highlighting the benefits of wellness consulting services.
- Built a loyal clientele base through exceptional customer service skills including attentiveness, empathy, and patience.
Sales Partner
Purium Health Products
04.2020 - 09.2022
- Boosted sales revenue by developing and implementing effective sales strategies.
- Delivered persuasive sales presentations, showcasing product features and benefits tailored to individual client requirements.
- Increased average deal size by upselling additional products or services to existing clients where appropriate.
- Built a strong referral network through satisfied customers, resulting in increased lead generation and repeat business opportunities.
- Established long-term customer relationships by providing exceptional customer service.
Household Goods Mover
Ward North American
05.2021 - 09.2021
- Developed empathy-focused rapport with customers to ensure highest possible quality customer experience.
- One of the fastest team members to move from warehouse worker to driver's assistant.
- Worked closely with team members to develop efficient strategies for completing moves within designated timeframes.
- Loaded and unloaded trucks with customer possessions or merchandise weighing up to 25,000 lbs.
- Maneuvered items carefully through narrow hallways and doorways to prevent damage.
- Moved furniture and boxes using utility dolly and truck ramp.
Rideshare Driver
Uber, Lyft
01.2018 - 01.2024
- Developed strong communication skills while interacting with diverse groups of riders daily.
- Established rapport quickly to ensure consistent maximum gratuity.
- Responded to passenger concerns and complaints politely and professionally.
- Followed company guidelines and policies when interacting with passengers.
- Assisted passengers with loading and unloading luggage for enhanced customer care.
- Built and maintained positive relationships with passengers by providing friendly and professional service.
- Increased repeat business through exceptional customer service, resulting in numerous positive reviews on the rideshare platform.
- Achieved high customer ratings on post-trip surveys for timeliness, vehicle cleanliness, and customer service.
Back of House Team Member
Natural Food Restaurant
05.2019 - 11.2019
- Collaborated with Front of House team members during peak service hours to ensure accurate order fulfillment and prompt delivery to guests, including assisting with front of house service.
- Assisted with training new BOH staff members on established processes and goals.
- Supported the training of new employees by sharing expertise on kitchen equipment usage, safety protocols, and dish preparation techniques.
- Consistently met or exceeded customer expectations, receiving positive feedback from both guests and management regarding food quality and presentation.
- Upheld a high standard of professionalism in all aspects of work, leading by example for other team members to follow.
- Assisted in inventory management, regularly checking stock levels and ordering necessary supplies for smooth kitchen operations.
- Developed strong problem-solving skills through adapting quickly to unforeseen challenges or changes within the busy kitchen environment.
- Performed shift side work as necessary to maintain kitchen output during peak service times.
Server/Back of House Team Member
Alamo Drafthouse
07.2012 - 11.2012
- Promoted from back of house to server faster than any server previously at branch location.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Landscaper
Master Care Landscaping
02.2021 - 05.2021
- Enhanced customer satisfaction by providing high-quality landscaping services and maintaining clear communication throughout the project.
- Managed inventory of tools, equipment, and materials to ensure proper allocation of resources for each project.
- Resolved client concerns promptly by addressing issues professionally and offering viable solutions.
- Trained new team members on best practices in landscaping techniques ensuring consistent quality across all projects.
- Maintained grounds by trimming, weeding, and general clean-up.
- Performed planting, watering, mulching, and edging of lawns.
- Removed weeds, hazards, and debris from common pathways to improve usability.
- Trimmed greenery, shrubs, and hedges to maintain uniform appearance.
Education
Bachelor of Arts - English
Texas State University
San Marcos, Texas05.2017
Holistic Lifestyle Coach Level 1 - Holistic Health
CHEK Institute
Fallbrook, California05.2018
Intro To Tech Sales - Tech Sales
Course Careers
10.2024
Yoga Alliance 200 Hour Certification - Holistic Health And Wellness
Yoga Alliance
Abilene, Texas05.2019
State of Texas Motorcycle License - Motorcycle Safety
Motorcycle Safety Fountation
Farmer's Branch, Texas05.2021
Skills
- Relationship Building
- Staff Management
- Goals and performance
- Sales team training
- Verbal and written communication
- Product Knowledge
- Sales expertise
- Client Relationship Management
- Positive and upbeat
- Direct Sales
Quote
We know little, but that we must trust in what is difficult is a certainty that will never abandon us.
Ranier Maria Rilke
Timeline
Sales Manager
Ward North American
04.2023 - 10.2023
Account Coordinator
Ward North American
08.2022 - 04.2023
Household Goods Mover
Ward North American
05.2021 - 09.2021
Landscaper
Master Care Landscaping
02.2021 - 05.2021
Sales Partner
Purium Health Products
04.2020 - 09.2022
Back of House Team Member
Natural Food Restaurant
05.2019 - 11.2019
Wellness Consultant
Self Employed
04.2018 - Current
Rideshare Driver
Uber, Lyft
01.2018 - 01.2024
Server/Back of House Team Member
Alamo Drafthouse
07.2012 - 11.2012
Bachelor of Arts - English
Texas State University
Holistic Lifestyle Coach Level 1 - Holistic Health
CHEK Institute
Intro To Tech Sales - Tech Sales
Course Careers
Yoga Alliance 200 Hour Certification - Holistic Health And Wellness
Yoga Alliance
State of Texas Motorcycle License - Motorcycle Safety
Motorcycle Safety Fountation
Languages
Spanish
Intermediate (B1)
Interests
Wellness and longevity, optimal diet, exercise and supplementation
Long distance motorcycle trips
Vagabonding-style travel
Excellent literature: Cormac McCarthy, Gabriel Garcia Marquez
Narrative driven video games
Learning Spanish and French
Great music, especially metal and hardcore punk
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