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Joshua Ruvalcaba
Onboarding Specialist I
Guadalajara
Summary
Certified HTML5 and CSS developer with experience as an Implementation Specialist and Digital Marketing Specialist. Skilled in Google-certified advertising, SEO analytics, and creating user-friendly web solutions. Over 3+ years of success in boosting online presence, driving customer engagement, JavaScript front-end development and implementing tailored digital strategies to support organizational growth.
Diligent Digital Marketer with strong background in managing and enhancing onboarding processes. Expertise in creating seamless onboarding experiences that foster team integration and organizational understanding. Proven ability to utilize communication and organizational skills to ensure new hires are well-prepared and supported.
Overview
4
4
years of professional experience
5
5
Certifications
2
2
Languages
Work History
Onboarding Specialist I
Aeries Technology Group/Diligent
01.2024 - Current
- As an Implementation Specialist, I deliver comprehensive training to empower clients in managing their BoardEffect platform effectively. I conduct member orientation sessions for board members and proactively engage with clients to ensure sustained involvement with our services. Through my guidance and ongoing training, assigned clients achieve expertise in utilizing the platform to its full potential. Additionally, I provide support by stepping in for colleagues when needed, fostering collaboration and maintaining a positive, team-oriented work environment.
- Managed multiple implementation projects concurrently, maintaining strict deadlines without compromising quality or scope.
- Served as a subject matter expert for both internal teams and clients during the implementation process, providing guidance and clarification when needed.
- Conducted detailed requirements analysis for each project, creating customized solutions based on client needs.
Digital marketing specialist
Intugo
08.2022 - 12.2023
- Perform tasks about running routine checks on the client’s websites to ensure optimal SEO performance, send monthly reports to clients about their monthly metrics as well as set up meetings with the clients to discuss further marketing strategies. Resolve client’s tickets about any questions or concerns regarding the service provided to them, as well as to derive specific requests to the specialized department if needed to. Also involved in the data analysis of Google Ads performance and Google Analytics 4 metrics to ensure the client’s website is delivering optimal results according to the client’s business goals.
- Boosted website traffic with targeted SEO tactics, keyword research, and content optimization.
- Optimized e-commerce campaigns through A/B testing to increase online sales.
- Created Pay-Per-Click campaigns to drive targeted traffic to company website.
- Evaluated market trends to stay current on consumer and competitor changes.
Client Support Advocate
AT&T
12.2021 - 06.2022
- As a client support advocate, I would receive inbound calls from U.S AT&T based customers to resolve any inquiry regarding their cellphone services, billing issues, or refer them to any specialized team when the need of the client deemed it to be.
Education
Tourism Technologist - Tourism
05.2001 -
Skills
Analytical
Critical Thinking
Customer Service
Email Marketing
E-commerce
Goal-oriented
Developer of new marketing strategies
Conduction of implementation projects
User experience design
Keyword Search Optimization and analytics
HTML5 proficiency
HTML templating
Front-end frameworks
Responsive design
SEO best practices
Software
Notepad
VSCode
Github
Canva
DaVinci Resolve
Certification
Google Ads Search certification, Google
Timeline
Onboarding Specialist I - Aeries Technology Group/Diligent
01.2024 - Current
Digital marketing specialist - Intugo
08.2022 - 12.2023
Client Support Advocate - AT&T
12.2021 - 06.2022
Escuela Vocacional - Tourism Technologist, Tourism
05.2001 -