I’m an experienced Debt Settlement Closer with a background in client relations, financial services, and customer support. Over the past year, I’ve helped clients regain control of their finances through debt relief negotiations, credit report analysis, and e-sign document management. My experience spans both the debt settlement and hospitality industries, where I've developed strong communication skills and the ability to build relationships with clients. I thrive in fast-paced, remote environments and am now seeking an opportunity to apply my skills in a growth-driven team.
Hi, I’m
Joshua Eggleston Cedillo
Puerto Vallarta
Summary
Overview
8
years of professional experience
1
Certification
Work History
Settle Our Debt
Debt Settlement Closer
01.2023 - Current
Job overview
- Conducted credit pulls and analyzed credit reports to assess clients' financial situations and identify appropriate solutions.
- Created and managed e-sign documents for debt settlement agreements, ensuring legal compliance and smooth document execution.
- Negotiated favorable settlement terms with creditors, facilitating clients' financial recovery.
- Maintained a high closing rate, consistently exceeding monthly targets and demonstrating strong negotiation skills.
- Delivered excellent client relationship management, ensuring clients were informed and comfortable throughout the debt settlement process.
Marketing Storm Leads
Appointment Setter
02.2022 - 01.2023
Job overview
- Set appointments with salespeople and potential customers.
- Provided potential customers with information about upcoming promotions and events to acquire interest in scheduling appointment.
- Prioritized tasks efficiently to ensure all daily call quotas were met or exceeded without compromising quality of service.
- Answered phone calls and answered questions from potential customers.
Diener Law
Collections Agent
03.2021 - 02.2022
Job overview
- Managed and negotiated delinquent accounts, ensuring payment plans were created in compliance with legal requirements.
- Achieved a high recovery rate of overdue accounts, contributing to monthly revenue goals.
- Analyzed credit reports to assess the viability of collections and developed strategies for negotiating with debtors.
- Worked closely with legal teams to ensure that collections were compliant with consumer protection laws.
O & O Mandarina
Fine Dining Server
04.2020 - 02.2021
Job overview
- Provided high-end customer service, anticipating guest needs and delivering personalized service.
- Worked in a fast-paced, luxury resort environment, managing multiple tables and ensuring guest satisfaction.
- Ensured seamless communication with kitchen and bar staff to deliver a top-tier dining experience.
- Developed a strong knowledge of menu items, specials, and wine pairings to provide expert recommendations to guests.
W Hotel
Banquet Server
02.2017 - 02.2019
Job overview
- Managed food and beverage service at large-scale events and banquets, ensuring all guests received timely and professional service.
- Coordinated with event planners and kitchen staff to ensure smooth execution of large events.
- Delivered exceptional customer service in a high-volume setting, ensuring guest satisfaction and repeat business.
- Provided attention to detail, ensuring all banquet setups were organized and met guest expectations.
Education
Cetmar 6
University Overview
Skills
- Debt Settlement & Negotiation
- Credit Pulls & Credit Report Analysis
- Client Relationship Management
- Legal Compliance & Documentation
- Creating E-sign Documents (DocuSign, Adobe Sign)
- Sales & Lead Generation
- Financial Counseling & Solutions
- Communication & Persuasion
- Conflict Resolution & Problem Solving
- Closing Deals & Financial Solutions
- CRM Software (Salesforce,ForthPAy,DebtTrackker ,ZohoDesk,HubSpot)
- Time Management & Multitasking
Certification
- Certified Debt Specialist
- Sales Training Certification
- Legal Compliance in Debt Settlement
- E-Signature and Document Management Training
Surfing and Skateboarding
Surfing and Skateboarding
cold ming in middle of war
Additional Information
Additional Information
- Legal Knowledge: In-depth understanding of legal requirements related to debt settlements, including compliance with federal and state regulations governing financial negotiations and contract creation.
- Software Proficiency: Proficient in e-signature platforms (DocuSign, Adobe Sign) and document management systems, ensuring efficient and secure digital transactions.
Languages
English
Upper intermediate (B2)
Spanish
Bilingual or Proficient (C2)
Timeline
Debt Settlement Closer
Settle Our Debt
01.2023 - Current
Appointment Setter
Marketing Storm Leads
02.2022 - 01.2023
Collections Agent
Diener Law
03.2021 - 02.2022
Fine Dining Server
O & O Mandarina
04.2020 - 02.2021
Banquet Server
W Hotel
02.2017 - 02.2019
Cetmar 6
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