Josie Gomez
Memphis
Summary
Dynamic Leasing Manager with a proven track record at Parawest Management, excelling in resident relations and property marketing. Enhanced tenant satisfaction and retention through effective communication and strategic pricing adjustments, achieving increased occupancy rates. Skilled in financial budgeting and committed to delivering exceptional customer service.
Overview
11
11
years of professional experience
Work History
Property Manager
Parawest Management
Memphis Tn
11.2024 - Current
- Assisted with tenant communications to address inquiries and concerns promptly.
- Supported property maintenance coordination, ensuring timely repairs and upkeep of facilities.
- Learned property management software for efficient tracking of lease agreements and payments.
- Conducted routine inspections to identify maintenance needs and ensure compliance with regulations.
- Collaborated with vendors for service contracts, enhancing quality and reliability of services provided.
- Participated in onboarding processes for new tenants, facilitating smooth transitions into properties.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Increased property occupancy rates by effectively marketing available units and conducting thorough tenant screenings.
Leasing Consultant
CLK Management
Cordova Tn
08.2023 - 11.2024
- Assisted prospective tenants with leasing inquiries and property tours.
- Maintained accurate records of applications and lease agreements.
- Collaborated with property management to ensure timely maintenance requests.
- Conducted market research to identify competitive rental pricing strategies.
Assistant Manager
North Point Apartments
Memphis Tn
10.2022 - 07.2023
- Coordinated daily operations to enhance resident satisfaction and streamline services.
- Assisted in managing leasing processes, ensuring compliance with company policies and state regulations.
- Trained new staff on customer service standards and operational procedures to maintain high service quality.
- Developed and implemented marketing strategies to attract prospective tenants and reduce vacancy rates.
Sales Manager
Metro PCS
Memphis Tn
12.2014 - 02.2016
- Developed and implemented sales strategies to enhance customer engagement and drive revenue growth.
- Trained and mentored team members to improve product knowledge and sales techniques.
- Analyzed market trends to adjust promotional strategies and optimize inventory management.
- Collaborated with cross-functional teams to streamline operations and enhance customer service experience.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
Education
High School Diploma -
HopeWorks
Memphis TnSkills
- Resident relations
- Clerical skills
- Maintaining closing ratios
- Property management
- Multi-family property management
- Financial budgeting and reporting
- Leasing and sales
- Customer relations
- Clear communication
- Excellent communication
- Multitasking
- Customer service
- Tracking operating expenses
- Preparing property agreements
- Client relations
- Payment collection
- Telephone sales
Languages
Spanish
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
Timeline
Property Manager
Parawest Management
11.2024 - Current
Leasing Consultant
CLK Management
08.2023 - 11.2024
Assistant Manager
North Point Apartments
10.2022 - 07.2023
Sales Manager
Metro PCS
12.2014 - 02.2016
High School Diploma -
HopeWorks