Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

José Jaime Cuadros Pedraza

Toluca

Summary

Dynamic professional with a proven track record, enhancing brand exposure and driving sales through strategic marketing and robust customer engagement. Skilled in CRM management and fostering B2B sales, I excel in leveraging analytics to surpass objectives, boosting productivity by streamlining processes. Known for exceptional communication skills, I consistently achieve high customer satisfaction and retention rates.


Experienced with developing and implementing brand strategies that drive market presence. Utilizes strategic planning and project management to achieve brand goals. Knowledge of consumer behavior and market trends to ensure brand relevance.

Overview

4
4
years of professional experience

Work History

Brand Coordinator

PepsiCo
07.2022 - 07.2024
  • Managed sponsorship agreements and partnerships, maximizing exposure for the brand at key industry events and generating valuable leads.
  • Worked closely with internal stakeholders such as product managers or designers to align branding messages consistently across all company touchpoints.
  • Maintained an up-to-date knowledge of industry trends, attending relevant conferences and networking events to strengthen professional connections within the field.
  • Established measurable objectives for marketing programs, utilizing analytics tools to track performance data and adjust strategies as needed.
  • Enhanced team collaboration by implementing efficient communication channels and workflows, streamlining processes for increased productivity and effectiveness in delivering results.

Sales Coordinator

Barcel
08.2021 - 04.2022
  • Worked closely with the sales team to prioritize tasks, set goals, and allocate resources efficiently; resulting in increased productivity and revenue.
  • Maintained accurate records of all sales activities, including contracts, proposals, quotes, follow-ups, and customer communications.
  • Increased sales revenue by establishing strong relationships with clients and identifying new business opportunities.
  • Streamlined sales processes for improved efficiency and customer satisfaction.

Customer Service Executive

Citibanamex
05.2020 - 11.2020
  • Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
  • Escalated critical customer issues to supervisor to avoid lost revenue and canceled policies.
  • Boosted customer retention rates by providing exceptional service and building rapport with clients.
  • Managed high volume of inbound calls while maintaining a professional demeanor and ensuring timely resolution of issues.
  • Assessed customer service trends and evaluated complaints to determine areas in need of enhancement.

Education

Bachelor of International Business Economics - Business Economics

Campus Universitario Siglo XXI
Zinacantepec, México, Mexico
06-2020

Master of Marketing And Publicity - Marketing

Universidad Para La Profesionalización Estratégica
Zinacantepec, México, Mexico
05-2023

Skills

  • Customer engagement
  • CRM management
  • Marketing analytics
  • Website management
  • Advertising management
  • Social media expertise
  • Sales strategy
  • B2B sales
  • Social media campaigns
  • Brand strategy

Languages

Spanish
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
Italian
Intermediate (B1)

Timeline

Brand Coordinator

PepsiCo
07.2022 - 07.2024

Sales Coordinator

Barcel
08.2021 - 04.2022

Customer Service Executive

Citibanamex
05.2020 - 11.2020

Bachelor of International Business Economics - Business Economics

Campus Universitario Siglo XXI

Master of Marketing And Publicity - Marketing

Universidad Para La Profesionalización Estratégica
José Jaime Cuadros Pedraza