Summary
Overview
Work History
Education
Skills
Timeline
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José Juan Castillo

Calexico

Summary

Resourceful Supervisor trained in resolution of critical issues within time-sensitive environment with successful track record of building and maintaining talented teams. Highly organized, energetic and versatile leader committed to continuous improvements. Proven history of motivating staff to work together to achieve targets. Motivational Supervisor with many years of experience monitoring, coordinating and allocating employee efforts to achieve organizational goals. Proven track record with continuous improvement, performance growth, and schedule management. Resourceful Supervisor known for high productivity and efficient task completion. Specialize in team leadership, conflict resolution, and operational oversight. Excel in communication, problem-solving, and adaptability to ensure smooth operations and workplace harmony. Committed to fostering positive work environments and achieving goals through effective supervision and staff engagement.

Overview

21
21
years of professional experience

Work History

Supervisor

triple i press
Hotville
11.2001 - 05.2022
  • Directed and supervised team of 15 employees in daily operations.
  • Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
  • Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
  • Resolved customer complaints in a timely manner while ensuring customer satisfaction.
  • Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
  • Ensured compliance with workplace safety regulations by providing training sessions for all staff members.
  • Monitored employee productivity levels on a regular basis to identify areas of improvement.
  • Performed monthly inventory checks to ensure sufficient stock levels for all products.
  • Provided guidance and direction to subordinates regarding job duties and responsibilities.
  • Created new strategies for improving customer service standards within the organization.
  • Monitored employee productivity to provide constructive feedback and coaching.
  • Complied with company policies, objectives and communication goals.
  • Responded to customer questions regarding products, prices and availability.
  • Managed budget for department, ensuring all expenses stayed within allocated funds.
  • Conducted regular performance evaluations, providing constructive feedback and setting individual goals.
  • Addressed and resolved interpersonal conflicts within the team, maintaining a harmonious work environment.
  • Implemented quality control measures, significantly reducing error rates.
  • Identified opportunities for process improvements, leading to cost reductions and increased productivity.
  • Managed team of XX employees, ensuring high productivity and quality standards were met.
  • Trained new employees on company policies, job duties, and performance expectations.
  • Monitored employee attendance, addressing any punctuality or absenteeism issues.
  • Fostered a positive and motivating work environment, leading to an increase in team morale.
  • Coordinated with other department supervisors to ensure smooth workflow and project alignment.
  • Resolved customer complaints and issues promptly, ensuring customer satisfaction and loyalty.
  • Oversaw inventory management, ensuring adequate stock levels and reducing waste.
  • Acted as a liaison between upper management and staff, facilitating open communication.
  • Streamlined workflow processes, reducing project completion times.
  • Developed and maintained a safe working environment, adhering to all safety protocols and regulations.
  • Maintained positive working relationship with fellow staff and management.
  • Assessed company operations for compliance with safety standards.
  • Identified needs of customers promptly and efficiently.
  • Oversaw quality control to identify inconsistencies and malfunctions.

Education

Distrito Federal
Mexicali, Baja California

Skills

  • Process Improvement
  • Data Analytics
  • Inventory Control
  • Staff Management
  • Operations Management
  • Schedule development
  • Complex Problem-Solving
  • Employee Motivation
  • Business Administration
  • Policy Enforcement
  • Staff Development
  • Industrial hygiene

Timeline

Supervisor

triple i press
11.2001 - 05.2022

Distrito Federal

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José Juan Castillo