Summary
Overview
Work History
Education
Skills
Websites
Previous Jobs
Current Job
Timeline
Generic

José Luis Gutiérrez Vargas

Tijuana

Summary

Experienced Complaint Handler in the Medical Device industry looking to expand my knowledge and experience in the area and to be a good member of the company.

Overview

7
7
years of professional experience

Work History

QA/RA Complaints Handler - Specialist

Baxter International Inc.
08.2023 - Current

-Remediation plan participation with excellent results
-Versacare Team Lead
-Hill rom legacy Post Market Surveillance
-Assure complaints meet the global requirements as established.
-Provides feedback to the CET owner to get better coding practices on complaints
-Reduce the quantity of total open complaints for the Versacare product line
-Weekly audit to the PSS capture changes report with excellent results preventing potentially reportable complaints from late submission.
-Weekly audit to the Versacare capture changes report with excellent results preventing potentially reportable complaints from late submission.
-Processing of the Potentially reportable complaints for Versacare product line
-Ensures timely closure of complaints to comply with regulatory requirements.

QA/RA Complaints Handler

Baxter International Inc.
01.2023 - 09.2023

-Remediation plan participation with excellent results
-Versacare Team Lead
-Post Market Surveillance
-Assure complaints meet the global requirements as established.
-Provides feedback to the CET owner to get better coding practices on complaints
-Reduce the quantity of total open complaints for the Versacare product line
-Weekly audit to the PSS capture changes report with excellent results preventing potentially reportable complaints from late submission.
-Weekly audit to the Versacare capture changes report with excellent results preventing potentially reportable complaints from late submission.
-Processing of the Potentially reportable complaints for Versacare product line
-Ensures timely closure of complaints to comply with regulatory requirements.

Complaints Handler

Hillrom
12.2020 - 01.2023

-Post Market Surveillance

-Assure complaints meet the global requirements as established.

-Provides feedback to the CET owner to get better coding practices on complaints

-Reduce the quantity of total open complaints for the Versacare product line

-Weekly audit to the PSS capture changes report with excellent results preventing potentially reportable complaints from late submission.

-Weekly audit to the Versacare capture changes report with excellent results preventing potentially reportable complaints from late submission.

-Processing of the Potentially reportable complaints for Versacare product line

-Ensures timely closure of complaints to comply with regulatory requirements.

Jr. Quality Engineer - Complaints

DJO
08.2020 - 12.2020

-Complaints processing and investigation of the physical product
-Remediation plan participation with excellent results

Assistant Engineer

SSIAA SA DE CV
09.2019 - 10.2019

-HVAC systems design assistant

Teacher

Colegio Internacional Tijuana
02.2019 - 07.2019

Engineering Practitioner

Centro de Investigación Científica y de Educación Superior de Ensenada
02.2017 - 12.2018

Education

Universidad Autónoma De Baja California
Tijuana
01.2018

Skills

  • Resolving Issues
  • Postmarket surveillance
  • Medical Devices
  • Workplace Safety
  • Task Delegation
  • Remediation Plan
  • Complaint handling
  • Regulatory Affairs
  • Corporate Ethics
  • Teamwork

Previous Jobs

  • Baxter, QA/RA Complaints Handler - Specialist, Mexico, 01/01/23, 09/01/23
  • Hillrom, Complaints Handler, Tijuana, Baja California, 12/01/20, 01/01/23
  • DJO, Jr. Quality Engineer - Complaints, Tijuana, Baja California, 08/01/20, 12/01/20
  • SSIAA SA DE CV, Assistant Engineer, Tijuana, 09/01/19, 10/01/19
  • Colegio Internacional Tijuana, Teacher, Tijuana, 02/01/19, 07/01/19
  • Centro de Investigación Científica y de Educación Superior de Ensenada, Engineering Practitioner, Ensenada, 02/01/17, 12/01/18

Current Job

Baxter, Complaints Handler, Tijuana, Baja California, 08/01/23, Present

Timeline

QA/RA Complaints Handler - Specialist

Baxter International Inc.
08.2023 - Current

QA/RA Complaints Handler

Baxter International Inc.
01.2023 - 09.2023

Complaints Handler

Hillrom
12.2020 - 01.2023

Jr. Quality Engineer - Complaints

DJO
08.2020 - 12.2020

Assistant Engineer

SSIAA SA DE CV
09.2019 - 10.2019

Teacher

Colegio Internacional Tijuana
02.2019 - 07.2019

Engineering Practitioner

Centro de Investigación Científica y de Educación Superior de Ensenada
02.2017 - 12.2018

Universidad Autónoma De Baja California
José Luis Gutiérrez Vargas