José Luis Olivera

• Provided bilingual support to customers, resolving inquiries and enhancing satisfaction through effective communication.
• Assisted in training new team members on customer service protocols and systems, improving onboarding processes.
• Handled customer complaints with empathy, ensuring prompt resolution and maintaining brand loyalty.
• Documented customer interactions accurately in CRM systems, supporting data integrity and reporting efforts.

Executive advisory services for directors and business owners in executive communication and negotiation.

Business English training for executives.

Linguistic support in international meetings and negotiations.

Management of daily property operations, encompassing preventative maintenance through to general services management, specialist in handling urgent cases.

• Operated various types of vehicles for efficient transportation of goods and personnel.
• Ensured compliance with safety regulations and operational protocols during daily routes.
• Conducted routine vehicle inspections to maintain optimal performance and safety standards.
• Assisted in loading and unloading cargo, ensuring proper handling and secure transport.