Throughout my career, I have consistently demonstrated a passion for leveraging technology to drive business growth and efficiency. My experience spans a wide range of IT functions, including infrastructure management, system integration, IT strategy development, project management, and team leadership. This comprehensive background has equipped me with a deep understanding of the IT landscape and the ability to identify and implement innovative solutions that deliver tangible results.
Hi, I’m
José Luis Schütz
IT Leader
San Luis Potosi
Summary
Overview
26
years of professional experience
6
years of post-secondary education
3
Certifications
3
Languages
Work History
HoneywellSan Luis Potosi
Sr Support Leader
09.2019 - Current
Job overview
- Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
- Boosted team efficiency by 30% by providing acorrect administration of the SNOW tool andoptimizing the available resources.
- Collaborate with vendors in order to ensure an adequate service according to the required quality criteria..
- Managed projects from procurement to commission.
- Identified plans and resources required to meet project goals and objectives.
- Monitored systems in operation and quickly troubleshot errors.
- Utilized Service Now to track customer requests and prioritize urgent needs.
- Implementation of a Dashboard in SNOW that allowsmanaging the help desk in a fast and efficient way.
- Offered assistance in implementing and developing training programs.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Agile methodologies were implemented to make aconstant delivery of value to reduce system errors.Incidents were reduced by 60% by the end of 2020,allowing us to absorb the Brazil help desk in 2021 andsupport a new company of more than 200 users in2022, keeping the same support team.
Totvs ArgentinaBuenos Aires
Functional Analyst
10.2017 - 08.2019
Job overview
- Met with clients to understand business requirements, perform gap analysis and translate technical requirements.
- Reviewed test plans and validated BI reports according to organizational expectations.
- Reviewed and tested plans and criteria to meet functional and technical requirements.
- Assembled and participated in requirement-gathering sessions to define and document functional specs, configurations, enhancements and custom reports.
Puerto RIco Town HallPuerto RIco
Head of City Council for Human Development
04.2016 - 07.2017
Job overview
- Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.
- Facilitated successful policy implementation and enforcement to maintain legal and operational compliance.
- Updated training processes by reviewing existing documentation, leveraging feedback from associates and working with legal and compliance teams.
- Liaised between citizen and town hall to improve communications.
ArimexSan Isidro
Project Leader
06.2010 - 03.2016
Job overview
- Observed progress of each project, examined risks and coordinated contingency plans.
- Managed team meetings and discussed project's goals and objectives.
- Defined responsibilities, duties and roles of each team member.
- Collaborated with team members to develop, identify and accomplish assigned goals and objectives.
- Planned out and executed total of 7 projects in 5.
- Met with manager weekly to provide detailed project report and milestone updates.
- Adjusted project plans to account for dynamic targets, staffing changes, and operational specifications.
- Recruited, hired and supervised resources to staff project team.
ArimexSan Isidro
Supply Chain Manager
04.2008 - 05.2010
Job overview
- Collaborated with manufacturing and supply chain management.
- Forecasted requirements and set reorder points to maintain optimal levels.
- Directed inventory regulation processes and accounting input data processing and reviewed output records from supply systems.
- Managed accurate files and implemented new organizational systems to improve traceability.
- Coached, managed, tasked and assessed employees on company practices and processes.
- Analyzed inventory to determine serviceable, unserviceable and salvageable materials and compared items against back stock records to distribute to designated locations.
- Inventoried warehouse stock on monthly, quarterly and annual basis.
- Recorded information, shortages, and discrepancies to keep records current and accurate.
DIA %Burzaco
Cold Storage Manager
08.2007 - 11.2007
Job overview
- Cross-trained existing employees to maximize team agility and performance.
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
UnimateCaseros
Logistics Manager
06.2006 - 07.2007
Job overview
- Coordinated dispatching of 10 drivers to accomplish daily delivery requirements.
- Kept corporate departments and customers updated on critical shipments.
- Planned and supervised shipments from production to end-user and scheduled daily and weekly routes.
- Directed shipping and receiving of wide range of products daily.
Grupo LatynSan Martin
Stock Control Manager
04.2004 - 06.2006
Job overview
- Inventoried warehouse stock on monthly, quarterly and annual basis.
- Labeled, organized and located inventory items in staging areas or on shelves according to quantity, size, or type of material.
- Recorded information, shortages, and discrepancies to keep records current and accurate.
- Maintained neat and organized backroom to easily access merchandise and drive sales.
- Created and enforced detailed organization processes to increase quality and service standards.
Turkish AirlinesEstambul
Intern Engineer
06.2003 - 09.2003
Job overview
- Studied manufacturing processes to improve overall knowledge.
- Collaborated with senior engineers on projects and offered insight.
- Assisted senior engineers and management with clerical duties to keep department functioning and workflows running smoothly.
- Adhered to safety procedures and good housekeeping standards to comply with regulations.
SOLINGAHaedo
Hardware Support Technician
04.1999 - 04.2002
Job overview
- Outlined design requirements, BOMs, functional specifications and reports to document development processes.
- Demonstrated strong knowledge of all types of electrical components, operations, specifications and proper testing methods.
- Investigated hardware product issues involving materials and software and devised solutions.
LAPA Lineas AereasBuenos Aires
Ramp Operator
12.1997 - 03.1999
Job overview
- Connected electrical power unit and hoses to aircraft.
- Coordinated ground crew activities to complete objectives on schedule.
- Transferred luggage from aircraft to collection areas safely
- Positioned and towed aircraft from remote locations of airport to designated areas for operation.
Education
Universidad Tecnologica NacionalHaedo
Bachelor of Science from Aeronautics
03.1998 - 12.2003
University Overview
Skills
Trend Analysis
Certification
SAFe Agile
Timeline
SAFe Agile
09-2022
ITIL V4
03-2022
Six Sigma Green Belt
01-2021
Sr Support Leader
Honeywell
09.2019 - Current
Functional Analyst
Totvs Argentina
10.2017 - 08.2019
Head of City Council for Human Development
Puerto RIco Town Hall
04.2016 - 07.2017
Project Leader
Arimex
06.2010 - 03.2016
Supply Chain Manager
Arimex
04.2008 - 05.2010
Cold Storage Manager
DIA %
08.2007 - 11.2007
Logistics Manager
Unimate
06.2006 - 07.2007
Stock Control Manager
Grupo Latyn
04.2004 - 06.2006
Intern Engineer
Turkish Airlines
06.2003 - 09.2003
Hardware Support Technician
SOLINGA
04.1999 - 04.2002
Universidad Tecnologica Nacional
Bachelor of Science from Aeronautics
03.1998 - 12.2003
Ramp Operator
LAPA Lineas Aereas
12.1997 - 03.1999
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