José Luis Sánchez López
Business Tourism Administration
Playa del Carmen
Summary
- Background includes inventory management, sales leadership and recordkeeping. Organized and forward-thinking food service professional with a flexible and motivational management style.
Overview
14
14
years of professional experience
15
15
years of post-secondary education
12
12
Certifications
Work History
Food & Beverage Manager
Generations Resort
Playa Del Carmen, Quintana Roo, Mexico
06.2023 - 05.2024
- Company Overview: Gpo Lomas
- Maintained a high level of quality control by regularly reviewing dishes for taste, presentation, and adherence to established standards.
- Trained and supervised new staff to enhance customer service skills and comply with food safety standards.
- Delivered exceptional guest experiences through diligent oversight of daily operations, addressing concerns promptly and professionally.
Food &Beverage Manager
Dreams Resort & Spa
Tulum, Q.R.
01.2022 - 01.2023
- Coordinated closely with other department managers on strategies to improve overall guest experience across all aspects of the venue''s offerings.
- Conducted regular performance evaluations for staff members, providing constructive feedback to foster growth and development.
- Maintained highest standards for beverage quality and service.
- Coordinated with catering staff to deliver food services for special events and functions.
Restaurant & Bar Manager
Hotel Xcaret Arte
Playa del Carmen, Q.R.
01.2021 - 01.2022
- staff of 70 employees in charge of service
- Ensured compliance with all health and safety regulations by maintaining a clean workspace and enforcing strict sanitation practices.
- Strengthened team performance with regular coaching sessions, performance evaluations, and constructive feedback.
- Implemented staff training programs that focused on product knowledge, customer service skills, and sales techniques to boost overall performance.
- Quality standards training according to FORBES
Assistant Food Service Manager
Hotel Secrets Maroma Beach
Playa del Carmen, Q.R.
01.2018 - 01.2020
- Improved customer satisfaction by addressing and resolving complaints promptly and professionally.
- Helped Food Service Manager train cafeteria staff in food preparation, line process and health regulations.
- Ensured compliance with health codes, leading to consistently high scores on inspections and maintaining a clean work environment.
- Trained new hires on company policies, procedures, and best practices for exceptional service delivery.
- Maintained accurate financial records, including daily sales reports, invoices, payroll processing, and budget management.
Asistant Food & Beverage Manager
Hotel Secrets Capri Beach
Playa del Carmen, Q.R.
01.2013 - 01.2018
- Setting the scene for romantic dinners.
- Resolved customer concerns promptly and professionally, ensuring repeat business and positive word-of-mouth referrals.
- Developed staff training programs to enhance service skills and increase overall efficiency.
- Improved customer satisfaction by implementing innovative food and beverage menu options.
- Coordinated daily and nightly shift safety and sanitation procedures for bar areas and entire restaurant.
- Increased overall revenue with strategic pricing adjustments and targeted marketing campaigns.
Acting Food & Beverage Manager
Hotel Barceló Los Cabos Resorts
San José del Cabo, B.C.S
01.2010 - 01.2013
- Distintivo H, Cristal, Earth Check standards managment.
- Resolved customer concerns promptly and professionally, ensuring repeat business and positive word-of-mouth referrals.
- Maintained compliance with industry standards regarding alcohol service guidelines by regularly updating staff training and certifications.
- Developed staff training programs to enhance service skills and increase overall efficiency.
- Maintained highest standards for beverage quality and service.
Education
Tourism Administration Managment -
Universidad Del Valle De México
Lomas Verdes, Estado de México 05.1991 - 01.1994
No Degree - Investment Projects
Universidad De Desarrollo
Playa Del Carmen 05.2001 - 01.2014
Skills
Operations management
Sanitation standards
Bar management
Food presentation
Sales planning
Price negotiation
Menu development
Staff leadership
Cost controls
Staff motivation
Team development
Cost control
Allergy awareness
Certification
Distintivo Forbes
handcraft
Creative creation of decorative items and hobby
Timeline
Food & Beverage Manager
Generations Resort
06.2023 - 05.2024
Food &Beverage Manager
Dreams Resort & Spa
01.2022 - 01.2023
Restaurant & Bar Manager
Hotel Xcaret Arte
01.2021 - 01.2022
Assistant Food Service Manager
Hotel Secrets Maroma Beach
01.2018 - 01.2020
Asistant Food & Beverage Manager
Hotel Secrets Capri Beach
01.2013 - 01.2018
Acting Food & Beverage Manager
Hotel Barceló Los Cabos Resorts
01.2010 - 01.2013
No Degree - Investment Projects
Universidad De Desarrollo
05.2001 - 01.2014
Tourism Administration Managment -
Universidad Del Valle De México
05.1991 - 01.1994