JOSÉ LUIS RUIZ DE VELASCO DOMINGUEZ

• Welcomed Customers and register them with corresponding fee, depending on origin of their golf reservation or tee time and provide information about facilities and services available.
• Keep cash financial records up-to-date and accurate
• Resolve conflicts and provide exceptional customer service
• Provide friendly and efficient service in either Spanish or English.
• Stocked, tagged and displayed merchandise as required
• Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
• Demonstrated creativity and resourcefulness through development of innovative solutions

• Check-in and Check-out of guests and provide them with information about the property and the services offered
• Manage room reservations and provide availability and rate information
• Charge the different rates for rooms and services in cash and Credit Card
• Keep an up-to-date record of guests and rooms and ensure accurate and up-to-date information
• Provide friendly and helpful treatment to guests and be available to answer their questions and concerns
• Supervise the maintenance of the establishment, including the cleaning of the rooms and the maintenance of the common areas
• To be the first contact for guests and actively participate in the day-to-day management of the hotel and hostel, ensuring a satisfactory experience for guests.

• Serve Local and foreign customers, solve technical issues, maintain security, maintain equipment, keep controlled access, manage inventory, improve customer experience, supervise other employees, and comply with applicable regulations.
• Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills
• Introduced new methods, practices, and systems to reduce turnaround time
• Implemented business strategies, increasing revenue and effectively targeting new markets
• Tracked trends and suggested enhancements to both challenge and refine company's product offerings

• Communicate effectively to explain the menu and answer questions clearly and concisely
• Provide customer service focused on meeting customer needs and ensuring a positive experience
• Solve problems effectively and maintain a professional attitude in difficult situations
• Work as a team to provide the best service possible
• Have general knowledge of Computing to help the clients of the E space.
• Maintained customer satisfaction by clarifying questions about orders and specialty items
• Used cash registers and credit card machines to cash out customers
• Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest
• Monitored system performance to identify potential issues
• Upsold appetizers, drinks and desserts to increase restaurant profits.

• Advise customers to send emails, make international calls with their corresponding dialing prefixes, solve technical problems, maintain security, perform collection management, maintain equipment, and charge in different currencies according to exchange rate.
• Managed cash drawer throughout shift and during opening and closing procedures.
• Researched and identified solutions to technical problems.
• Brewed coffee and tea, made smoothies and shakes and juiced citrus drinks.
• Configured hardware, devices, and software to set up work stations for employees.

Flexible online training programs designed to acquire professional skills with high demand and possibilities for growth. Available on Coursera, focused on Digital Marketing and its fundamentals.

Customer service and attention course received at the Pok ta pok golf course

Web Design Course - Graph X
Web Design Course with Adobe Photoshop

National Accreditation System Ceneval – Cancun México The Ceneval exam was carried out for reasons of validation of high school knowledge.