Summary
Overview
Work History
Education
Skills
Software
Certification
Timeline
CustomerServiceRepresentative

José Manuel Ventolero Torres

Customer Service Representative
Naucalpan,Estado De Mexico

Summary

Hardworking Customer Service Representative with 2 years of experience working with Reservations. Trained in project and time management with extensive knowledge of Airline industry and proven multitasking abilities. Committed to maintaining professional relationships with clients to increase profitability and drive business results.

Overview

1
1
Language
1
1
Certification
7
7
years of post-secondary education
4
4
years of professional experience

Work History

Customer Service Representative

Telvista
Mexico City, CDMX
01.2019 - Current
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Educated customers on promotions to enhance sales.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Provided primary customer support to internal and external customers in fast-paced environment.

General Assistant

Grupo Corporativo
Mexico City, CDMX
01.2017 - 01.2018
  • Ordered and secured office supplies to reduce expenditure and disruptions in workflow.
  • Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.

Maintenance Technician

Ipsos
Mexico City, CDMX
02.2016 - 12.2016
  • Worked in the maintenance department installing various programs and updating computer equipment,

Education

Bachelor of Science - Technician in Machines With Automated Systems

INSTITUTO POLITECNICO NACIONAL
CIUDAD DE MEXICO
06.2014 - 06.2017

Master of Science - ENGINEERING iN CONTROL AND AUTOMATION

ESCUELA SUPERIOR DE INGENIERIA MECANICA Y ELECTRIC
CIUDAD DE MEXICO
07.2017 - Current

Skills

International sales support

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Software

Office Microsoft

Certification

TOEFL Test C1

Timeline

TOEFL Test C1

07-2020

Customer Service Representative

Telvista
01.2019 - Current

Master of Science - ENGINEERING iN CONTROL AND AUTOMATION

ESCUELA SUPERIOR DE INGENIERIA MECANICA Y ELECTRIC
07.2017 - Current

General Assistant

Grupo Corporativo
01.2017 - 01.2018

Maintenance Technician

Ipsos
02.2016 - 12.2016

Bachelor of Science - Technician in Machines With Automated Systems

INSTITUTO POLITECNICO NACIONAL
06.2014 - 06.2017

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José Manuel Ventolero TorresCustomer Service Representative