JOSÉ OMAR MOTA SUÁREZ
IT Manager | Especialista en Telecomunicaciones y TI
Benito Juarez, Mexico City
Summary
Professional IT leader prepared for this role. Demonstrates strong focus on team collaboration and driving results. Adaptable with expertise in network management, cybersecurity, and systems optimization. Known for reliability and problem-solving in dynamic environments.
Overview
15
15
years of professional experience
5
5
Certifications
2
2
Languages
Work History
IT Manager Telecomms
Nissan Motor Corporation
11.2023 - Current
- Managed vendor relationships for hardware, software, and services procurement, ensuring quality products at competitive prices.
- Collaborated with other departments to help meet IT needs and properly integrate and secure systems.
- Coordinated IT operations activities to deliver smooth flow of daily business needs.
- Led a skilled IT team in providing exceptional technical support, fostering a collaborative environment that promoted professional growth.
- Managed network and system performance, conducting troubleshooting, security patching, and maintenance.
Project Delivery Manager
ATOS
01.2020 - 11.2023
- Managed change requests effectively to minimize impact on the overall project timeline and budget without compromising quality. Assigned to an specific costumer on the health care industry.
- Implemented continuous improvement initiatives to identify areas of inefficiency in the project delivery process and develop solutions for optimization.
- Cultivated strong relationships with clients through regular communication and transparent reporting on project status updates, fostering trust and long-term partnerships.
Operations Manager
Telefónica México
01.2017 - 11.2019
- Supervised operations staff and keep employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
Business Support Cordinator
TotalPlay
04.2014 - 12.2016
- Streamlined office operations by implementing efficient administrative processes and procedures.
- Designed onboarding process for new personnel, expediting full operational competency through standardized curricula.
- Reduced overhead costs through effective resource management and expense tracking initiatives.
Operations Team Leader
Ericsson México (GNOC)
11.2012 - 12.2013
- Coordinated team schedules, ensuring optimal staffing levels were maintained at all times.
- Managed high workload with consistent record of achieving deadlines and production targets.
- Optimized team performance, providing clear guidance and setting achievable goals.
Support Engineer
ZTE Corp.
05.2010 - 11.2012
- Implemented technical solutions to solve customer issues and increase satisfaction.
- Developed strong relationships with key clients, acting as their primary point of contact for all technical concerns.
- Collaborated with cross-functional teams to resolve complex problems, ensuring seamless system operations.
Education
Master of Science - Information Technology Management
Universidad TecMilenio
Monterrey, Nuevo León, Mexico 05.2001 -
Ingeniería - Comunicaciones y Electrónica
Instituto Politécnico Nacional
01.2010
Skills
- Gestión de Proyectos (PMP, Agile, Scrum)
Websites
Certification
- PMP – Gestión de Proyectos
Timeline
IT Manager Telecomms
Nissan Motor Corporation
11.2023 - Current
Project Delivery Manager
ATOS
01.2020 - 11.2023
Operations Manager
Telefónica México
01.2017 - 11.2019
Business Support Cordinator
TotalPlay
04.2014 - 12.2016
Operations Team Leader
Ericsson México (GNOC)
11.2012 - 12.2013
Support Engineer
ZTE Corp.
05.2010 - 11.2012
Master of Science - Information Technology Management
Universidad TecMilenio
05.2001 -
Ingeniería - Comunicaciones y Electrónica
Instituto Politécnico Nacional
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