José Pedro Ciapara Méndez
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
8
8
years of professional experience
4
4
Languages
Work History
Customer Service Agent / Trainer
Conduent - Outsourcing Air Canada Vacation
01.2022 - Current
- Bring support to Travel Agencies to make Specific reservations that cannot be book online, help to existing booking to do different king of changing, taking care of the terms and conditions of the client
- Train new agents to understand the clients need and the process to make the reservation on the system and explain terms and conditions.
- Maintained a high level of professionalism when interacting with customers, ensuring positive experiences.
- Assisted in training new hires, sharing best practices for effective customer service delivery.
Manager
Minipancakes & Chips and Sweets - Food Sector
01.2021 - 12.2021
- Inventory control, KPI creation and monitoring, staff training, payroll, input purchase negotiation, new customer acquisition strategies
- Increased team productivity by implementing streamlined processes and effective communication strategies.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Launched new products and services with thorough market research, leading to increased revenue growth.
- Implemented innovative marketing campaigns that boosted brand awareness and generated significant sales leads.
Customs Coordinator
Federal Express "FEDEX" - Logistics Sector
11.2019 - 12.2020
- Coordinate Import / Export operation
- Presentation of monthly analysis of the release results of the Gateway.
- Ensured timely delivery of shipments through meticulous coordination with carriers and freight forwarders.
- Maintained up-to-date knowledge of import/export regulations, ensuring full compliance in all transactions.
- Managed Customs audits, resulting in minimal fines and penalties for noncompliance.
- Developed strong relationships with customs brokers to facilitate smooth processing of shipments.
- Tracked and monitored incoming transportation weight and volume forecast data for accuracy.
Custom Agent Teamleader
Federal Express "FEDEX" - Logistics Sector
10.2018 - 11.2019
- Review flight manifest, notify pre-arrivals to clients, review invoices for importation, work distribution, weekly and monthly distribution reports
- Inform costumers from packages hold in customs due regulation behest.
- Spearheaded team training initiatives, equipping agents with essential skills to excel in their roles.
- Expanded customer base through effective networking, cold calling, and relationship-building strategies.
Executive Secretary
CONSORCIO PROFESIONAL "CIAMAR"- Legal Sector
02.2017 - 05.2017
- Administration of Documents, Preparation of Writings, Coordination of new elements, Transcription of Files
- Enhanced executive productivity by efficiently managing schedules and appointments.
Program Coordinator
Banco del Ahorro Nacional y Servicios Financieros "BANSEFI" - Financial Sector
01.2016 - 11.2016
- Training of Personnel, Supervision of the Program, Presentations to Directors of Basic and Middle Level Schools, Personnel Reports.
Education
Masters of Business Administration -
Universidad Latinoamericana
Ciudad De Mexico BBA - Business And International Trades
Universidad De Sonora
01.2016
Centro de Estudios de Bachilleres del Estado de Sonora
01.2011
Secundaria Técnica Estatal #12
01.2008
Skills
- Customer Service
- Outstanding communication skills
- Microsoft Office Suite proficiency
- Workforce Management
- Staff Management
- Team Leadership
- Analytical Thinking
- Goal Setting
- Teamwork and Collaboration
Languages
Spanish
Bilingual or Proficient (C2)
English
Advanced (C1)
Portuguese
Beginner (A1)
French
Beginner (A1)
Job References
- Adrian Lopez Acuña, Conduent, Supervisor "Air Canada Vacation", 6621-60-35-42
- Miguel Rodolfo Ciapara Mendez, Minipancakes & Chips and Sweets, CEO, 6623-21-17-89
- Eduardo Rodríguez Monge, Consorcio Profesional CIAMAR, Lawyer, 6621971348
- Roberto Carlos Aguilar Robles, Federal Express, Station Manager, 6647363591
Additional Trainings And Interests
- Experience in tariff classification
- Advance Knowledge of Office
- Good use of web tool as Prezi, Mindmeister and ProPlayerRecord
Personal Information
Age: 33
Status: Married
Childs: 1 - (4yo)
References
- José Pedro Ciapara Márquez, Father, Hermosillo, Sonora, Lawyer, 6621148084
- Luis Pablos, Friend, Hermosillo, Sonora, Co-worker, 66224133177
- Aarón de la O, Friend, Tijuana, Baja California, Clasificador - DICEX, 6644437138
- Martin Ruiz, Friend, Tijuana, Baja California, Customs Coordinator - FedEx, 6641895932
Hobbies
- Spend time with my Family
- Read
- Thriller Movies
- Do Exercise
Timeline
Customer Service Agent / Trainer
Conduent - Outsourcing Air Canada Vacation
01.2022 - Current
Manager
Minipancakes & Chips and Sweets - Food Sector
01.2021 - 12.2021
Customs Coordinator
Federal Express "FEDEX" - Logistics Sector
11.2019 - 12.2020
Custom Agent Teamleader
Federal Express "FEDEX" - Logistics Sector
10.2018 - 11.2019
Executive Secretary
CONSORCIO PROFESIONAL "CIAMAR"- Legal Sector
02.2017 - 05.2017
Program Coordinator
Banco del Ahorro Nacional y Servicios Financieros "BANSEFI" - Financial Sector
01.2016 - 11.2016
Masters of Business Administration -
Universidad Latinoamericana
BBA - Business And International Trades
Universidad De Sonora
Centro de Estudios de Bachilleres del Estado de Sonora
Secundaria Técnica Estatal #12