Summary
Overview
Work History
Education
Skills
Websites
Certification
Software
Timeline
Hi, I’m

José Rodrigo Gómez Torres

Zapopan
José Rodrigo Gómez Torres

Summary

Experience in Program Management and Customer Service for OEM companies. Strong background in manufacturing orieted in hight mix low volume projects. Focused to resolve and provide solutions according customer requirements and the company policies

Overview

19
years of professional experience
6
years of post-secondary education
3
Certifications
2
Languages

Work History

Flex
Zapopan

NPI Program Manager Sr.
Current

Job overview

  • Leader responsible for driving a successful and organized team focused on the industrial & Gas and Petroleum segment with annual revenue of US$ 7MUSD- 35MUSD
  • Excellent results in the KPIs such as P&L (profit and losses), On Time Delivery, and Quality Claims
  • Providing support, knowledge, and expertise with contract negotiations as required
  • Successfully introduced the first Gas & Petroleum device that meets customer expectations
  • We worked closely with our customer to improve the phase from NPI to mass production.

Flex
Zapopan

Program Manager Sr.
Current

Job overview

  • Leader responsible for driving a successful and organized team focused on the industrial & Gas and Petroleum segment with annual revenue of US$ 7MUSD- 35MUSD
  • Excellent results in the KPIs such as P&L (profit and losses), On Time Delivery, and Quality Claims
  • Providing support, knowledge, and expertise with contract negotiations as required
  • Successfully introduced the first Gas & Petroleum device that meets customer expectations
  • We worked closely with our customer to improve the phase from NPI to mass production.

Plexus Corp.

Program Manager

Job overview

  • Leader responsible for driving a successful and organized team focused on the industrial & telecom segment within New Product Introduction and Sustaining Programs with annual revenue of US$ 4MUSD- 17MUSD
  • Excellent results in the KPIs such as P&L (profit and losses), On Time Delivery, and Quality Claims
  • Providing support, knowledge, and expertise with contract negotiations as required
  • Successfully on Time NPI's meet customer expectations improving Customer Require Date according to the materials constrains
  • Successfully driven an end-of-life process & coordinate the project transfer to another CM.

Sanmina

Program Manager

Job overview

  • Leader responsible for driving a successful and organized team focused on the lighting & medical segment within New Product Introduction and Sustaining Programs with annual revenue of US$ 9MUSD
  • Maintained & developed additional opportunities with customers being the essential channel of communication between the facility & customers with excellent results in the KPIs such as P&L (profit and losses), On Time Delivery, Quality Claims, and Non-recurrence expenses (NRE Claims)
  • Successfully on Time NPI's meet customer expectations improving Customer Require Date according to the materials constrains
  • Successfully driven an end-of-life process & coordinate the project transfer to another CM Planning & implement ta Gantt Chart, involving the whole support staff to accomplish the target for each process using an agile method
  • Improving On Time Delivery from 45% to 97%.

Quinta de Gomez S. de R.L. de C.V.

Co-Founder

Job overview

  • Founder of the first Organic & Kosher Tequila in the world, winner of 2 golden medals of the BEST Tequila in NY.

Benchmark Electronics
Jalisco

MPS SR.

Job overview

  • Ensure efficiency of the shop flor scheduling with CTB keeping the communication between Material Account Manager and Program Teams on demand management providing the goal to production personnel to ensure zero downtime
  • Develop strategies on capacity & equipment utilization
  • Trigger any requirement according to ERP and business system issues
  • Reporting key metrics as: Aging, Efficiency, Supply Demand, CTB & Shortages for SMT & HLA.

Xyratex
Jalisco

Customer Fulfillment Coordinator Sr.
01.2013

Job overview

  • Organize the production plan & delivery commitments, coordinating with the CFT any action required to comply with the target agreed with the customer
  • Develop & implement a configure-to-order process
  • Maintain the key channel of communication between the facility & Account manager.

Insight Demand Creation

Business Development Manager - Customer Service

Job overview

  • Maintain & developed additional opportunities with customers being the key channel of communication between the principal & customer., booking & develop new business as a sales force to the principal
  • Organizing the production plan, delivery schedules, managing the product cycle life with customer satisfaction.

Sanmina

Program Administator - Customer Service
01.2007 - 01.2008

Job overview

  • Organizing the production plan accordingly to customer requirements, coordinating with the CFT any action required to comply with the target agreed with the customer to avoid any past order, and providing a recovery plan if necessary
  • Maintain the key channel of communication between the facility & the customer
  • Keep the process as an order entry, receipt PO, provide a commitment, and release shipment notices.

Casas Geo

Regional auditor of Norm for Customer Service Team
01.2007 - 01.2007

Job overview

  • Auditor of customer excellence develops and implements the Norms for customer service
  • Reviewing and analyzing KPIs to improve any issue or each business unit's cost.

Rosti Technical Plastics

Purchasing / Costing Analysis / Customer Service Representative
01.2005 - 01.2007

Job overview

  • Customer service
  • Organizing the production plan accordingly with customer requirements, coordinating with the CFT any action required to comply with the target agreed with the customer to avoid any past due to order, providing a recovery plan if was necessary
  • Maintain the key channel of communication between the facility & the customer
  • Production Cost Analysis
  • Review and analyze the production plan's efficiency vs
  • Outputs, checking whole work orders to avoid aging
  • Purchasing
  • According to the MRP actions, place the order, ensure to drive raw material to avoid any production down, and trigger any RMA if was necessary to the supplier.

Education

Instituto Tecnológico y de Estudios Superiores de Occidente, A.C.

Licenciatura from Administración y gestión de empresas, general
01.2001 - 05.2005

University Overview

COLEGIO GASTRONOICO INTERNACIONAL

MASTER CHEF from Cocina y gastronomía, general
01.2014 - 05.2015

University Overview

CAAP

PMi course from PMP
01.2020 - 05.2020

University Overview

Skills

  • Capacity Analisis

  • Problem solvi g

  • Supply chain

  • Budget coordination

  • Budgeting and Resource Management

  • Life cycle Management

  • Project Management

Websites

Certification

Microsoft project

Software

Office

Ms project

Kinaxis

Visual Code

Timeline

CAAP
PMi course from PMP
01.2020 - 05.2020
COLEGIO GASTRONOICO INTERNACIONAL
MASTER CHEF from Cocina y gastronomía, general
01.2014 - 05.2015
Customer Fulfillment Coordinator Sr.
Xyratex
01.2013
Program Administator - Customer Service
Sanmina
01.2007 - 01.2008
Regional auditor of Norm for Customer Service Team
Casas Geo
01.2007 - 01.2007
Purchasing / Costing Analysis / Customer Service Representative
Rosti Technical Plastics
01.2005 - 01.2007
Instituto Tecnológico y de Estudios Superiores de Occidente, A.C.
Licenciatura from Administración y gestión de empresas, general
01.2001 - 05.2005
NPI Program Manager Sr.
Flex
Current
Program Manager Sr.
Flex
Current
Program Manager
Plexus Corp.
Program Manager
Sanmina
Co-Founder
Quinta de Gomez S. de R.L. de C.V.
MPS SR.
Benchmark Electronics
Business Development Manager - Customer Service
Insight Demand Creation

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José Rodrigo Gómez Torres