Summary
Overview
Work History
Education
Skills
Timeline
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Jossani Vargas Diaz

Rosarito, Baja California

Summary

Skilled in identifying and resolving issues within collaborative team environment, seeking to transition into new field. Developed strong analytical and problem-solving skills through work in demanding quality assurance settings. Focused on leveraging these skills to drive improvements and efficiencies in new role.

Overview

2
2
years of professional experience

Work History

Quality Assurance Analyst

Cybercity
09.2024 - Current
  • Mentor and coached team members to make sure they are in compliance with the company's policies, procedures.
  • Participate in regular meetings with team members and supervisors to discuss progress updates, communicate concerns or challenges, and ensure alignment of project goals.
  • Reported progress, test metrics and results
  • Support new hire on boarding by providing guidance on best practices and compliance expectations.

Receptionist

Cybercity
02.2024 - 09.2024
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Assisted with onboarding new clients and securing paperwork completion.
  • Scheduled interviews, coordinated calendars, and communicated with candidates throughout the hiring process.
  • Maintained accurate records of applicant information, interview feedback, and hiring decisions.

Back Office and Appointment Setting

Cybercity
06.2023 - 02.2024
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Easily learn and navigate new software platforms, including CRM systems, QA tools and communication programs.
  • Conducted cold and warm calls to engage potential clients, present services, and qualify them.
  • Proactively sourced and researched new leads through online tools and data bases to build a strong client pipeline.

Education

High School Diploma -

Colegio Britania
Tijuana, Baja California, Mexico
07-2015

Skills

  • Excel
  • Word
  • Power Point
  • Active Listening
  • Attention to Detail
  • Positive Attitude

Timeline

Quality Assurance Analyst

Cybercity
09.2024 - Current

Receptionist

Cybercity
02.2024 - 09.2024

Back Office and Appointment Setting

Cybercity
06.2023 - 02.2024

High School Diploma -

Colegio Britania

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Jossani Vargas Diaz