JOSSELINE BETANCOURT
Mexico City
Summary
With a proven track record , I excel in team management and problem-solving, enhancing logistics efficiency and productivity across air freight operations. Leveraging leadership, I've successfully driven strategic initiatives, achieving significant EBIT targets and fostering robust stakeholder relationships.
Overview
19
19
years of professional experience
Work History
HEAD OF AIR FREIGHT MIDDLE AMERICA
A.P. MOLLER MAERSK
10.2020 - 07.2024
- Responsible for managing, controlling and leading all Air Product and Operations activities for Mexico, Guatemala, Honduras, El Salvador and Nicaragua, including the optimal merge of the Air Freight portfolio of the new acquired companies such as Senator and Pilot.
- Define and execute the Air Freight Strategy for the Area in alignment with Regional and Global objectives
- To own and manage the Air Freight P&L for the Area and to deliver agreed EBIT targets
- Lead Air pricing and procurement activities within the Area
- Identify Area markets trends and explore new market opportunities
- Organized professional with expertise in managing resources and optimizing performance. Proficient in providing valuable insights and supporting decision-making processes. Committed to enhancing productivity and contributing to overall success.
- Applied effective time management techniques to meet tight deadlines.
- Organized and detail-oriented with a strong work ethic.
- Proven ability to learn quickly and adapt to new situations.
HEAD OF AIR FREIGHT LATIN AMERICA
A.P. MOLLER MAERSK
01.2019 - 09.2020
- Responsible for managing, controlling and leading all Product and Operations activities for all Latin America Countries, to deliver optimal performance in accordance with the Region Business Strategy.
- Design and execute scenarios to avoid churn and keep growing business with a new agents model set up in South America
- To own and manage the Air Freight P&L for the Region.
- Develop and maintain relationships with customers, carriers, Air partners and internal stakeholders
- Lead Air pricing and procurement activities within the Region.
- Design and planning of the airfreight local operational procedures and short- and long-term operational strategy.
- Cultivated interpersonal skills by building positive relationships with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
HEAD OF AIR FREIGHT CENTRAL & SOUTH AMERICA
A.P. MOLLER MAERSK
03.2015 - 12.2018
- Responsible for managing, controlling and leading all Product and Operations activities for Central and South America, to deliver optimal performance in accordance with the Area Business Strategy and agreed Customer SLAs.
- Define and execute the Airfreight Strategy for the Area, especially for key countries such as Brazil, Colombia, Peru, Chile, Argentina, Panama and Ecuador
- Accountable for the P&L of the Air freight business in Central and South America
- Design and planning regional Air freight pricing and operational strategies and procedures
- Give functional guidance and expertise support to the local operations teams within the Area in achieving operational excellence, optimal productivity and profitability
- Proven ability to learn quickly and adapt to new situations.
- Provided professional services and support in a dynamic work environment.
- Resolved problems, improved operations and provided exceptional service.
- Identified issues, analyzed information and provided solutions to problems.
AIR FREIGHT SPECIALIST AND GATEWAY SUPERVISOR
A.P. MOLLER MAERSK
06.2012 - 02.2015
- Responsible for daily Air Freight activities focusing on delivering agreed to service parameters for customers in accordance with internal guidelines and KPI’s. Main contact for overseas Air Freight business partners as well as local airlines and supports local sales activities on quoting and promoting Damco air freight services
- Plan, coordinate and monitor daily operations for inbound and / or outbound air & freight in collaboration with global Damco offices and sales teams.
- Perform multi-directional (import/export) and multi-product (air/gateway/w/h) tasks in order to effectively service the full scope of customer needs. SOP creation & implementation.
- Develop and communicate spot quotes, consol schedules, rate tables, and/or any export and import restrictions and/or limitations, documentation requirements etc. to customers, sales, branch management or overseas offices as required. Capacity planning & forecasting.
AIR FREIGHT PRODUCT MANAGER
A.P. MOLLER MAERSK
11.2009 - 05.2012
- Responsible for the local sales/operations/revenue activities of all Airfreight customers in the Mexico Cluster and also delivering quality service to them through cost efficient and timely solutions with a focus on retaining existing business as well as generating future volumes.
- Directed planning and budgeting efforts.
OCEAN OPERATIONS COORDINATOR
A.P. MOLLER MAERSK
05.2009 - 11.2009
AIR FREIGHT CUSTOMER SOLUTION REPRESENTATIVE
KUEHNE + NAGEL
08.2006 - 05.2009
- Coordination and customer service for Air Fright import and export shipments
- Key account management for Automotive and Retail accounts
- Coordination fro Industrial projects
- Aerospace project start- up, before becoming a vertical
CUSTOMER SERVICE REPRESENTATIVE FOR KINTETSU
KUEHNE + NAGEL
08.2005 - 08.2006
- Customer Service for Key Hi-Tech accounts
- Coordination of Air Freight import shipments
Education
INTERNATIONAL TRADE -
UNIVERSIDAD INTERCONTINENTAL
MEXICO01-2005
Skills
- Team Management
- Communication
- Attention to Detail
- Networking
- Problem-solving
- Leadership and human management skills
- Budget design and monitoring
- Time- efficient, systematic working methodology
- Microsoft Word
- Microsoft Office
- Task Prioritization
Languages
Spanish
Bilingual or Proficient (C2)
English
Advanced (C1)
French
Intermediate (B1)
Timeline
HEAD OF AIR FREIGHT MIDDLE AMERICA
A.P. MOLLER MAERSK
10.2020 - 07.2024
HEAD OF AIR FREIGHT LATIN AMERICA
A.P. MOLLER MAERSK
01.2019 - 09.2020
HEAD OF AIR FREIGHT CENTRAL & SOUTH AMERICA
A.P. MOLLER MAERSK
03.2015 - 12.2018
AIR FREIGHT SPECIALIST AND GATEWAY SUPERVISOR
A.P. MOLLER MAERSK
06.2012 - 02.2015
AIR FREIGHT PRODUCT MANAGER
A.P. MOLLER MAERSK
11.2009 - 05.2012
OCEAN OPERATIONS COORDINATOR
A.P. MOLLER MAERSK
05.2009 - 11.2009
AIR FREIGHT CUSTOMER SOLUTION REPRESENTATIVE
KUEHNE + NAGEL
08.2006 - 05.2009
CUSTOMER SERVICE REPRESENTATIVE FOR KINTETSU
KUEHNE + NAGEL
08.2005 - 08.2006
INTERNATIONAL TRADE -
UNIVERSIDAD INTERCONTINENTAL
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