Josué David Romero Soto

In my freelance capacity, I consistently juggled multiple graphic design, web marketing, and administrative projects, often for different clients, without compromising quality or missing deadlines.For instance, I might be designing a new brand identity for one client, simultaneously optimizing SEO for another's website, and managing invoices and scheduling for a third. This required a highly organized approach to project management, including utilizing Asana for task tracking and implementing strict time management techniques. My ability to focus on intricate details across creative and technical tasks, from precise color matching in design to accurate data entry in admin, was crucial to maintaining a high standard of work on every project.

• I have developed strong technical and administrative skills through hands-on experience with tools such as Microsoft Excel, Salesforce, and QuickBooks. In Excel, I created and managed automated Macros, dynamic database reports, Pivot Tables, VLOOKUP/XLOOKUPfunctions, and dashboards to track monthly performance and analyze financial data. I used Salesforce CRMextensively to support the analysis of Money Transfer agents, handling tasks such as marketing requests, logging commissions and exchange rate incentives, and generating agent performance reports. Additionally, I am proficient in the Microsoft Office Suite, including Word, PowerPoint, Outlook, and Teams for communication, reporting, and collaboration. My experience also includes using QuickBooksfor invoicing, payroll, expense tracking, and account reconciliation. I am skilled in data analysis and reporting, CRM platforms like Salesforce and HubSpot, and I excel in professional communication, multitasking, and managing priorities under pressure.

At Global Tele Sourcing, a company specializing in outbound sales and customer service solutions, I held the position of Sales Agent, where I was responsible for promoting and selling subscription services for SiriusXM, a prominent satellite radio company based in the United States. My role required a strong command of sales techniques, product knowledge, and active listening skills to effectively engage potential customers through outbound calls. I provided clear and persuasive information about various subscription plans and promotional packages, helping clients select the most suitable option based on their preferences and listening habits.

In this fast-paced environment, I consistently met or surpassed weekly and monthly sales targets, demonstrating resilience, adaptability, and customer-oriented communication. I was also tasked with handling objections and resolving concerns in real time, building rapport, and turning initial hesitation into closed sales. To manage customer interactions and ensure a seamless sales process, I used CRM software to log conversations, track sales progress, and follow up on leads. Additionally, I used Microsoft Office tools, including Excel and Outlook, for organizing call lists, generating performance summaries, and maintaining internal team coordination.

This role sharpened my ability to work under pressure, strengthened my communication and negotiation skills, and provided valuable experience in high-volume sales and customer relationship management across a U.S. client base.

At Coordenada Médica, a healthcare provider focused on delivering quality medical services and patient care, I served as an Administrator where I played a key role in supporting the clinic’s operational and financial functions. My responsibilities included managing and processing invoices and payroll for medical and administrative staff, ensuring that all payments were accurate, timely, and compliant with local regulations. I maintained detailed Excel-based inventory databases to track and replenish medical supplies, enabling efficient stock management and preventing shortages in critical materials. Additionally, I was responsible for overseeing day-to-day accounting operations, including expense logging, reconciliation, and documentation of financial transactions, which helped maintain organized and transparent records for auditing and internal reporting purposes.

To carry out these responsibilities effectively, I used a combination of Microsoft Excel, accounting software, and payroll management systems, applying formulas, data validation tools, and structured templates to streamline operations. This role strengthened my skills in administrative coordination, financial accuracy, and process organization in a fast-paced, service-oriented environment, and gave me firsthand experience with the backend operations of a medical facility.