Swimming (Pool & open waters) - Chess - Puzzles
IRVING JOSUE MANZANO
Computer Engineer
Zapopan
Summary
Professional IT services expert with comprehensive experience in managing and optimizing IT operations. Strong focus on team collaboration and delivering impactful results. Adept in strategic planning, problem-solving, and adapting to evolving business needs. Known for reliability, effective communication, and fostering positive work environments.
Overview
16
16
years of professional experience
3
3
years of post-secondary education
3
3
Languages
Work History
Sales Compensation - Reporting and Analytics
Hewlett Packard Enterprise, HPE
06.2023 - 05.2025
- Sales Performance Analytics PBI global process owner (SPSR: Sales Performance Summary Report) run and publish dashboard based on deadlines.
- Maintenance and execution of sales compensation reporting and analytics processes and tools, Schedule run, review and validate data prior to publishing report.
- Manage relationships with internal and external HPE partners and customers.
- Support WW Sales Compensation Transformation project: SAP-C implementation, movement from ST to Entities.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Strong performance and engagement in deliverables based on TAT.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
Sales Compensation - Operation Analyst
Hewlett Packard Enterprise, HPE
10.2019 - 05.2023
- Team lead 6+ months Improving operational efficiency by identifying and implementing process improvements and streamlining workflows.
- Contributed to a positive work environment by fostering open communication channels among team members, resolving conflicts promptly.
- Increased team productivity by developing training materials and conducting workshops for new hires and existing staff members.
- Managed multiple projects simultaneously while maintaining strict deadlines, ensuring successful completion within budget constraints.
- Sales Compensation SME: Develop, recommend and implement solutions in a complex HPE Compensation environment.
- Translator UAT and Omega private cloud UAT pilot testing. Production team scheduling and verifying production runs, security access owner, Translator tool mapping owner. Sales letters contracts auditor.
- Maintain and execute process for sales commissions calculation. Analyze and Setup quota and assignments information according to PLAN documentation and established policy.
- Supporting investigation and resolution of commission claims and account reconciliations.
- Audits for sales comp month end close.
- Conducted root cause analyses on operational inefficiencies, leading to the implementation of corrective actions that increased overall effectiveness.
Technical Support Agent
Hispanic Teleservices de Guadalajara
08.2019 - 01.2022
- Customers support to quickly get to the root of their problem. Troubleshooting technical issues.
- Identifying hardware and software solutions. Resolving network issues.
- Walked individuals through basic troubleshooting tasks.
- Providing timely and accurate customer feedback.
- Activated accounts for clients interested in new services.
- Talking customers through a series of actions to resolve a problem.
- Create Work Orders to replace or repair the necessary parts.
- Supporting the roll-out of new applications.
- Providing support in the form of procedural documentation.
Head of Operations
REBADE
01.2017 - 01.2019
- Planning and controlling daily operation. Warehouse and inventory management.
- Health and safety policies control and revision. Vehicles maintenance control.
- Monthly metrics revision on employees' results. Administrative tools and technology support.
- Customer service and collection on special clients.
- Oversaw supply chain management, ensuring timely delivery of products and services to customers.
- Increased customer satisfaction by actively addressing concerns and ensuring timely resolutions.
- Collaborated with executive leadership on strategic planning initiatives to drive business growth.
Free-Lance Distributor
CONTPAQi
01.2012 - 01.2017
- Product advertising. Customer service. Software, licenses and modules installation.
- Increased customer satisfaction by providing exceptional service and support to distributors.
- Collaborated with suppliers for timely product deliveries, ensuring client satisfaction.
- Periodical monitoring for license renewal. End user training and support.
- Program's maintenance and functionality. Technical issues solving and hardware maintenance.
IT Services Manager
DALUX SA de CV
08.2009 - 06.2012
- ERP Intelisis implementation support team.
- Partnered with senior leadership to align IT service strategies with organizational objectives, driving digital transformation initiatives across all departments.
- Server installation, configuration and maintenance: Developed a comprehensive disaster recovery plan to safeguard critical systems and data from unexpected events or failures.
- Demonstrated familiarity with latest hardware, software and networking technology.
- SAE, CONTPAQi and Office family pack support to end users as required.
- Identified computer hardware and network system issues, performing troubleshooting techniques for remediation.
Education
Bachelor of Science - Digital Systems
Universidad De Guadalajara
CUCEI 05.2006 - 01.2009
Skills
Problem Solving
Accomplishments
- Development in Excel VBA to automate different reports increasing efficiency.
- Take Owner of SPSR process.
- Become team lead, taking different responsibilities, participating in meetings of new projects and improvements.
- Getting exposure by participating in Global processes.
- Recognized by Program Manager Teresa Chamot-Ferenc for timely contribution to SPSR development project in FY25.
- Recognized by in DY24 by direct Supervisor Celina Rico for SPSR Process and taking ownership.
- Recognized by in FY23 for helping with the expedited System accesses needed for AMS SCO SAPC NPP (Not paying Pilot).
- Recognized in FY22 by Manager Raul Camarena for taking leading the team, Production cycles, Access, Mapping, process and trainings.
- Recognized in FY21 for being the first team member in completing the SETUP for MX and Channels Population.
- Recognized in FY20 for participating in UAT for new modules and System process.
Extracurricular Activities
Hiking team committee member. Wellness Challenge: Active participation in every annual event.
Interests
Software
SAP
PowerBI
SQL
AWS
Microsoft Office Suite
Contpaqi Family
ERP Intelisis
Timeline
Sales Compensation - Reporting and Analytics
Hewlett Packard Enterprise, HPE
06.2023 - 05.2025
Sales Compensation - Operation Analyst
Hewlett Packard Enterprise, HPE
10.2019 - 05.2023
Technical Support Agent
Hispanic Teleservices de Guadalajara
08.2019 - 01.2022
Head of Operations
REBADE
01.2017 - 01.2019
Free-Lance Distributor
CONTPAQi
01.2012 - 01.2017
IT Services Manager
DALUX SA de CV
08.2009 - 06.2012
Bachelor of Science - Digital Systems
Universidad De Guadalajara
05.2006 - 01.2009