Summary
Overview
Work History
Education
Skills
Accomplishments
Extracurricular Activities
Interests
Software
Timeline
Generic
IRVING JOSUE MANZANO

IRVING JOSUE MANZANO

Computer Engineer
Zapopan

Summary

Professional IT services expert with comprehensive experience in managing and optimizing IT operations. Strong focus on team collaboration and delivering impactful results. Adept in strategic planning, problem-solving, and adapting to evolving business needs. Known for reliability, effective communication, and fostering positive work environments.

Overview

16
16
years of professional experience
3
3
years of post-secondary education
3
3
Languages

Work History

Sales Compensation - Reporting and Analytics

Hewlett Packard Enterprise, HPE
06.2023 - 05.2025
  • Sales Performance Analytics PBI global process owner (SPSR: Sales Performance Summary Report) run and publish dashboard based on deadlines.
  • Maintenance and execution of sales compensation reporting and analytics processes and tools, Schedule run, review and validate data prior to publishing report.
  • Manage relationships with internal and external HPE partners and customers.
  • Support WW Sales Compensation Transformation project: SAP-C implementation, movement from ST to Entities.
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Strong performance and engagement in deliverables based on TAT.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.

Sales Compensation - Operation Analyst

Hewlett Packard Enterprise, HPE
10.2019 - 05.2023
  • Team lead 6+ months Improving operational efficiency by identifying and implementing process improvements and streamlining workflows.
  • Contributed to a positive work environment by fostering open communication channels among team members, resolving conflicts promptly.
  • Increased team productivity by developing training materials and conducting workshops for new hires and existing staff members.
  • Managed multiple projects simultaneously while maintaining strict deadlines, ensuring successful completion within budget constraints.
  • Sales Compensation SME: Develop, recommend and implement solutions in a complex HPE Compensation environment.
  • Translator UAT and Omega private cloud UAT pilot testing. Production team scheduling and verifying production runs, security access owner, Translator tool mapping owner. Sales letters contracts auditor.
  • Maintain and execute process for sales commissions calculation. Analyze and Setup quota and assignments information according to PLAN documentation and established policy.
  • Supporting investigation and resolution of commission claims and account reconciliations.
  • Audits for sales comp month end close.
  • Conducted root cause analyses on operational inefficiencies, leading to the implementation of corrective actions that increased overall effectiveness.

Technical Support Agent

Hispanic Teleservices de Guadalajara
08.2019 - 01.2022
  • Customers support to quickly get to the root of their problem. Troubleshooting technical issues.
  • Identifying hardware and software solutions. Resolving network issues.
  • Walked individuals through basic troubleshooting tasks.
  • Providing timely and accurate customer feedback.
  • Activated accounts for clients interested in new services.
  • Talking customers through a series of actions to resolve a problem.
  • Create Work Orders to replace or repair the necessary parts.
  • Supporting the roll-out of new applications.
  • Providing support in the form of procedural documentation.

Head of Operations

REBADE
01.2017 - 01.2019
  • Planning and controlling daily operation. Warehouse and inventory management.
  • Health and safety policies control and revision. Vehicles maintenance control.
  • Monthly metrics revision on employees' results. Administrative tools and technology support.
  • Customer service and collection on special clients.
  • Oversaw supply chain management, ensuring timely delivery of products and services to customers.
  • Increased customer satisfaction by actively addressing concerns and ensuring timely resolutions.
  • Collaborated with executive leadership on strategic planning initiatives to drive business growth.

Free-Lance Distributor

CONTPAQi
01.2012 - 01.2017
  • Product advertising. Customer service. Software, licenses and modules installation.
  • Increased customer satisfaction by providing exceptional service and support to distributors.
  • Collaborated with suppliers for timely product deliveries, ensuring client satisfaction.
  • Periodical monitoring for license renewal. End user training and support.
  • Program's maintenance and functionality. Technical issues solving and hardware maintenance.

IT Services Manager

DALUX SA de CV
08.2009 - 06.2012
  • ERP Intelisis implementation support team.
  • Partnered with senior leadership to align IT service strategies with organizational objectives, driving digital transformation initiatives across all departments.
  • Server installation, configuration and maintenance: Developed a comprehensive disaster recovery plan to safeguard critical systems and data from unexpected events or failures.
  • Demonstrated familiarity with latest hardware, software and networking technology.
  • SAE, CONTPAQi and Office family pack support to end users as required.
  • Identified computer hardware and network system issues, performing troubleshooting techniques for remediation.

Education

Bachelor of Science - Digital Systems

Universidad De Guadalajara
CUCEI
05.2006 - 01.2009

Skills

Problem Solving

undefined

Accomplishments

  • Development in Excel VBA to automate different reports increasing efficiency.
  • Take Owner of SPSR process.
  • Become team lead, taking different responsibilities, participating in meetings of new projects and improvements.
  • Getting exposure by participating in Global processes.
  • Recognized by Program Manager Teresa Chamot-Ferenc for timely contribution to SPSR development project in FY25.
  • Recognized by in DY24 by direct Supervisor Celina Rico for SPSR Process and taking ownership.
  • Recognized by in FY23 for helping with the expedited System accesses needed for AMS SCO SAPC NPP (Not paying Pilot).
  • Recognized in FY22 by Manager Raul Camarena for taking leading the team, Production cycles, Access, Mapping, process and trainings.
  • Recognized in FY21 for being the first team member in completing the SETUP for MX and Channels Population.
  • Recognized in FY20 for participating in UAT for new modules and System process.

Extracurricular Activities

Hiking team committee member. Wellness Challenge: Active participation in every annual event.

Interests

Swimming (Pool & open waters) - Chess - Puzzles

Software

SAP

PowerBI

SQL

AWS

Microsoft Office Suite

Contpaqi Family

ERP Intelisis

Timeline

Sales Compensation - Reporting and Analytics

Hewlett Packard Enterprise, HPE
06.2023 - 05.2025

Sales Compensation - Operation Analyst

Hewlett Packard Enterprise, HPE
10.2019 - 05.2023

Technical Support Agent

Hispanic Teleservices de Guadalajara
08.2019 - 01.2022

Head of Operations

REBADE
01.2017 - 01.2019

Free-Lance Distributor

CONTPAQi
01.2012 - 01.2017

IT Services Manager

DALUX SA de CV
08.2009 - 06.2012

Bachelor of Science - Digital Systems

Universidad De Guadalajara
05.2006 - 01.2009
IRVING JOSUE MANZANOComputer Engineer