Summary
Work History
Education
Skills
Timeline
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Josue Ismael Luna Anzo

Leon,Guanajuato

Summary

Talented Sales Representative with excellent lead generation potential and more than 5 years of experience. Highly effective and knowledgeable in techniques used to close sales opportunities.

Hardworking Customer Service Representative with 5 years of experience working with Sales. Trained in project and time management with extensive knowledge and proven multitasking abilities. Committed to maintaining professional relationships with clients to increase profitability and drive business results.

Work History

Sales

Porch
Leon, Guanajuato
  • My job was to connect homeowners with top-rated local professionals via live phone transfer, or reaching out to homeowners to book an appointment with a professional to get their home projects done
  • I would maintain positive business relationships to ensure future sales
  • I would also develop relationships with prospects; recommending solutions by providing support, information, and guidance
  • Cold called perspective customers to determine product or service needs, ascertain timelines, and identify decision-makers
  • Built prospect lists of potential new customers through research and identification of business opportunities

Bilingual Recruiter

Labor Mexicana BPO & Shelter Company
Leon, Guanajuato
  • Conducted from 15-20 interviews a week with the goal to hire 5-10 people per week for our Client's different job positions
  • Identified the different opened job positions the company had pending and sourced everyday from 30-40 people looking to find the right candidates that filled our client's needs
  • Always worked under pressure but always managed to meet the company's monthly goal
  • Evaluated strengths and weaknesses of candidates through effective screening processes
  • Screened all applicants based on qualifications and background to meet and exceed rigorous standards
  • Posted job opportunities on job boards and observed feedback
  • Arranged advanced interviews between prospective employers and job candidates

Collections Specialist

Human Services
Leon, Guanajuato
  • Worked for a loan company called OPORTUN established in the United States
  • Problem Solving I was in the sales department roughly about a year and later on switched to the collections department
  • I made recommendations and helped customer choose the appropriate Customer Service products according to their needs
  • Responded to all queries made by customers in a complete and Excellent professional way
  • Recorded all information regarding financial status of customers
  • Negotiated to collect balance in full
  • Researched accounts and completed due diligence to resolve collection problems
  • Worked in call center environment handling manual and automatically dialed outbound calls

Customer Service Representative

Teletech
Leon, Guanajuato
  • Worked in the customer service department for DISH
  • Resolved all customer's needs quickly and accurately
  • Responded to customer requests for products, services and company information
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
  • Cultivated customer loyalty, promoted repeat customers and improved sales

Education

GED -

ConAmat
Leon, Guanajuato
12.2017

Skills

  • Complaint resolution
  • Creative problem solving
  • Credit card processing
  • Good listening skills
  • Quick learner
  • Sale expertise
  • Strategic sales knowledge
  • Multi-line phone talent

Timeline

Sales

Porch

Bilingual Recruiter

Labor Mexicana BPO & Shelter Company

Collections Specialist

Human Services

Customer Service Representative

Teletech

GED -

ConAmat

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Josue Ismael Luna Anzo