Josue Jhonatan Garcia Martinez
Santa Maria Del Rio, SLP
Summary
Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Hispanic Teleservices De Guadalajara S.A. DE C.V.
Santa Maria Del Rio, San Luis Potosi
11.2022 - 02.2023
- Resolved customer complaints efficiently by providing high-quality service.
- Demonstrated professionalism in managing difficult customer situations.
- Answered customer inquiries and provided accurate information regarding products and services.
Technical Support Analyst I
TBC Services S.A. DE C.V.
San Luis Potosi
11.2019 - 07.2021
- Provided timely updates on progress towards resolution of customer issues via email or phone calls.
- Provided technical assistance to resolve customer inquiries and problems related to software, hardware, and network issues.
- Provided remote support services for clients using virtual private networks or other remote access technologies.
- Researched solutions to complex technical problems by accessing available information resources such as online databases or websites.
- Installed, configured, tested, maintained, monitored, and troubleshot operating systems, application software, hardware devices, printers, scanners.
Salesperson
Contactum
San Luis Potosi
09.2019 - 11.2019
- Educated customers on the importance of maintaining adequate insurance coverage.
- Educated customers about products and services offered by the company.
- Gathered data on competitors' pricing, products, and promotional activities.
English Teacher
Collegio Miguel Angel
Santa Maria Del Rio, San Luis Potosi
08.2016 - 07.2018
- Maintained records of student progress by monitoring grades throughout the year.
- Integrated current events into lessons to promote critical thinking among students.
- Explored different approaches to help students improve their reading comprehension skills.
- Assessed student performance through tests, quizzes, and other forms of assessment.
- Conducted classroom activities to encourage student engagement in language learning.
Education
Richardson High School
Richardson, Texas 08-2006
Richardson West Jr. High
Richardson, Texas 08-2000
Skills
- Customer relationship management
- Technical troubleshooting
- Remote support
- Complaint resolution
- Time management
Languages
Spanish
First Language
English
Upper Intermediate (B2)
B2
References
References available upon request.
Timeline
Customer Service Representative
Hispanic Teleservices De Guadalajara S.A. DE C.V.
11.2022 - 02.2023
Technical Support Analyst I
TBC Services S.A. DE C.V.
11.2019 - 07.2021
Salesperson
Contactum
09.2019 - 11.2019
English Teacher
Collegio Miguel Angel
08.2016 - 07.2018
Richardson High School
Richardson West Jr. High
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