Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Miguel Angel Ocampo Garcia

Tijuana, Baja California

Summary

Hardworking Collections Specialist adept at persuading customers and obtaining payments. Strong researcher with top-notch follow-through and meticulous attention to detail. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

4
4
years of professional experience

Work History

Collections Agent

Redail
10.2022 - 12.2023
  • Contacted customers to discuss past-due accounts and negotiated payment plans.
  • Quantified debtor balances to avoid late payments and bad credit.
  • Participated in ongoing training programs to stay current on industry trends, best practices, and regulatory changes.
  • Maximized revenue recovery through diligent research, verification of debtor information, and persistent contact efforts.
  • Listened to customers and negotiated solutions that met creditor and debtor needs.
  • Worked in call center environment handling manual and automatically dialed outbound calls.

Customer Service Representative

CCI
05.2022 - 10.2022
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Offered advice and assistance to customers, paying attention to special needs or wants.

Transfer Agent

Confie
09.2019 - 04.2022
  • Created and implemented strategic trading approaches.
  • Networked to identify potential new clients and expand geographic territories.
  • Collaborated with clients to maintain relationships and provide customers with thorough support and guidance.

Education

GED -

North Freemon
3581 E 1300 Rd N, Ashton, ID 83420, United States
06.2011

Skills

  • Collections processing
  • Performance Improvements
  • Clear Communication
  • History research

Languages

English
Upper intermediate (B2)

Timeline

Collections Agent

Redail
10.2022 - 12.2023

Customer Service Representative

CCI
05.2022 - 10.2022

Transfer Agent

Confie
09.2019 - 04.2022

GED -

North Freemon

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Miguel Angel Ocampo Garcia