Josue Rafael Celio Alamilla
Cancún
Summary
Motivated professional with strong focus on service quality and growth. Always looking to improve skills and take on new challenges. Dedicated to achieving good results, finding practical solutions, and supporting team success in different work environments.
Overview
9
9
years of professional experience
Work History
Groups Coordinator
Krystal Grand Cancun
Cancún, Q. Roo, Mexico
06.2025 - Current
- Started as a Reservations Agent and in the second month began as Groups Coordinator; in this position, during a restructuring, I performed various tasks from quoting, sales, administration, and group operations.
- Coordinated group activities, ensuring seamless communication among departments.
- Contact: Eugenia Montes, Groups Director +52 624 141 6409
Reservations Assistant
Breathless Cancun Soul-Hyatt Inclusive Collection
Cancún, Q. Roo, Mexico
02.2024 - 05.2025
- Assisted guests with reservation inquiries and bookings. Provided support in managing customer requests and preferences. Coordinated with team members to ensure smooth operations.
- Executed daily operational tasks with an emphasis on accurate Hyperion forecasting to support strategic planning.
- Trained new staff on reservation systems and customer service best practices.
- Contact: Verónica Jiménez, Reservations Manager +52 998.891.5000
Reservations Agent
Dreams Sands Cancun
Cancún, Q. Roo, Mexico
09.2023 - 02.2024
- Reviewed reservations files and compiled daily reports to support team operations. Assisted in identifying discrepancies in reports to enhance accuracy. Contributed to the organization of documentation for efficient retrieval.
- Managed high-volume hotel reservations using proprietary booking systems to ensure accurate guest accommodations.
- Contact: Taryn Aguilar, Sales Director +52 1 229.306.3057
Reservations Agent
Now Emerald Cancun
Cancún, Q. Roo, Mexico
12.2021 - 09.2023
- Assisted in managing daily department operations, including preparation of daily, weekly, and monthly reports. Supported the management of inssist, TCA, OTAs, and vertical booking processes (reservation systems).
- Assisted in managing direct sales operations and facilitating upselling through phone interactions.
- Managed relocation to Dreams Sands to ensure continuity of operations during remodeling phase.
- Contact: Verónica Jiménez, Reservations Manager. +52 998.891.5000.
City Sales Manager - B2B
Global Onboard Partners
Cancún, Quintana Roo, Mexico
06.2020 - 01.2021
- Sale of advertising spaces in seatback screen software for Aeromexico and other airlines, including visits to hotels, restaurants, and tour operators to promote these advertising spots.
- Assisted in preparing business presentations. Supported follow-up communications with clients. Aided in closing contracts effectively.
- Contact: Ben Fuller, Vice President Americas +1 801-513-6416
Sales Executive- (part Time Employment)
Club Cenote Residential
Cancún, Quintana Roo, Mexico
03.2020 - 11.2020
- Assisted in conducting telemarketing sales presentations targeting national and United States markets. Followed up on leads generated through marketing campaigns to enhance customer engagement.
- Delivered essential technical and legal guidance to clients to promote informed land investment decisions in Mexico.
- Achieved timely closure of sales through effective management of payment commitments.
- Contact: Alfredo Martinez,CEO +52 998 171 1843
Groups & Cultural Circuits Manager
Cancun Travel Group
Cancún, Quintana Roo, Mexico
08.2018 - 03.2020
- Quoting, Sales & Coordination of Groups & Cultural Circuits, international markets such as Brazil, United States, Canada & Europe.
- Management, quoting, and finances of integrated services.
- Creation of tourist packages.
- Contact: Reynaldo Dzib, CEO & General Director CTG +52 998 214 7047
Concierge
Finest Resort -Excellence Hotels & Resorts
Cancún, Quintana Roo, Mexico
01.2017 - 08.2018
- Coordinated transportation arrangements, restaurant reservations, and entertainment bookings for guests.
- Curated personalized guest experiences, ensuring satisfaction through attentive service and proactive problem-solving.
- Implemented incident management protocols to ensure compliance with AAA standards.
- Contact: +52 998 872 8180
Education
Law
Universidad Utel
01-2020
Bachelor's Degree - Law
Universidad Utel
01-2020
High School Diploma -
CBTIS- 111
Cancún, Quintana Roo, Mexico01-2013
Skills
- Excellent Excel Management
- Team motivation
- Collaborative mindset
- Strong work ethic
- Highly adaptable
- Effective problem solving
- Reservation software
- Phone etiquette
- Customer engagement
LANGUAGES
English 80%
Portuguese 60%
Native Spanish
Timeline
Groups Coordinator
Krystal Grand Cancun
06.2025 - Current
Reservations Assistant
Breathless Cancun Soul-Hyatt Inclusive Collection
02.2024 - 05.2025
Reservations Agent
Dreams Sands Cancun
09.2023 - 02.2024
Reservations Agent
Now Emerald Cancun
12.2021 - 09.2023
City Sales Manager - B2B
Global Onboard Partners
06.2020 - 01.2021
Sales Executive- (part Time Employment)
Club Cenote Residential
03.2020 - 11.2020
Groups & Cultural Circuits Manager
Cancun Travel Group
08.2018 - 03.2020
Concierge
Finest Resort -Excellence Hotels & Resorts
01.2017 - 08.2018
Law
Universidad Utel
Bachelor's Degree - Law
Universidad Utel
High School Diploma -
CBTIS- 111