Josue Ruiz Velasco
Solutions Architect
Zapopan
Websites
Summary
With over 18+ years of hands-on experience in IT operations, hybrid cloud expert and a process improvement champion. Have managed and supported large-scale teams as well as highly technical team. Proficient in various methodologies such as ITIL, SCRUM/Agile SAFe, Six Sigma DMAIC/LEAN, CMMI, PMI, COBIT, ISO, and TOGAF to deliver projects or initiatives on time and adding value to each customer need.
Overview
18
18
years of professional experience
6
6
Certifications
4
4
Languages
Skills
Enterprise Architecture
undefinedWork History
Americas IT Operations Manager
GEODIS
Zapopan
02.2023 - 01.2024
- Generated Year on Year 25% savings for IT Support Americas services (5 Million MXN)
- Coordination Global IT global Strategy Definition and follow up on Goals & Strategy for operations teams to enhance operation and customer service.
- Lead Americas IT project implementation and best practice implementation, over 60+ IT initiatives delivered on time.
Senior Consultant Engineer - Deputy Manager
AstraZeneca
Zapopan
05.2020 - 02.2023
- Subject Matter Expert for the CSIS Hybrid operations team (HOT), LEAN Champion & Deputy Manager as Internal IT Area of service.
- Designed, plan, implemented and managed large Platform Virtualized Wintel/ Unix/MW/Backup & Storage environment in collaboration with Cloud implementations/integrations operation.
- Support Business Continuity and Disaster recovery Plan Activities.
IT Operations Manager
Josue Ruiz Velasco
Guadalajara
02.2019 - 04.2020
- Define IT Organization strategy, manage support team to provide post sales support Managed Service in facing Customers operation.
- Provide input into pre sales process and act as lead on support and service issues, strategy and approach
- Define and operate new product developments providing input and tactical direction to business on customer service and support challenges for DevOps.
- Liaison with internal functions including pre-sales, product management, support, operations & provisioning as a Service.
Chief Technology Officer (CTO)
360 Global IT
Guadalajara
12.2017 - 02.2019
- Managed IT Technical team for infrastructure operation with business priorities & develop IT strategy to increase revenue.
- Demonstrated high level of initiative and creativity while tackling difficult tasks.
- Collaborates and manages vendors that supply solutions to enhance company's product(s) and Align product architecture with business priorities.
Implementation Consultant
Philips
Monterrey
09.2017 - 12.2017
- Serves as company liaison with Healthcare customer on administrative and technical matters for assigned projects
- Supervision and Technical verification of operational quality of ERM (Electronic Medical Records) system infrastructure and environment
- Executed Project Manager activities for healthcare customers.
Storage Services Sr. Advisor
Dell Technologies
Guadalajara
01.2014 - 05.2016
- Working for WK account part of IT Global Operations infrastructure team.
- Responsible for W4N for WK over EMC VMAX/VNX/NAS, EMC Equallogic and Compellent Infrastructure.
- Championed continuous improvement efforts throughout organization by identifying process inefficiencies and implementing best practices, driving increased productivity and cost savings
Principal Storage Engineer
Herbalife
Los Angeles
02.2013 - 11.2013
- Working for the Global Information Services Operations & Infrastructure Worldwide team as Subject matter expert.
- Designed disaster recovery plans specific to each application requirements, ensuring minimal impact during unexpected events
- Responsible for Design & Architecture of Infrastructure implementations on several platforms including EMC, HP 3PAR, Brocade and integration with VMWare, Wintel, Linux servers on operations data centers.
Solutions Architecture Sr. Advisor
Dell Technologies
Doha
09.2011 - 12.2012
- Working for Qatar Foundation on Sidra Medical Research Center (SMRC) as Storage Services Team Lead & Subject matter expert.
- As Enterprise Architect group developed the end User computing Strategy & infrastructure enterprise strategy.
- Coordinator of Infrastructure Deployments and Operations Support for Backup/Storage/Server and Network on-site deployments.
Storage Services Senior Advisor
Dell Technologies
Guadalajara
01.2010 - 08.2011
- Technical Architect for Managed Services for Leveraged Accounts.
- Consultant Senior Specialist, process designer and Storage Technical Lead for Storage Support.
- Cloud Services MVC (Managed Virtual Clients) process designer and Storage subject matter expert.
- Designer of Support processes around managed hosted Infrastructure-as-a-Service (Server/Network/Storage).
Storage Senior Specialist/Team Leader
Perot Systems
Guadalajara
09.2008 - 12.2009
- Drove organizational growth by identifying areas for expansion and spearheading initiatives focused on design Dell Network Operation Center Storage Offer.
- Technical Lead on Storage projects services oriented team (EMC, Dell Equallogic and Dell DAS).
- Technical Lead for Data Replication & Business Continuity Applications.
Storage Test Specialist (DVT/QA)
Softtek
Monterrey
03.2006 - 09.2008
- Storage/Network Laboratory Manager and Virtualization Engineer.
- Expert EMC Layered Drivers (MV Sync/Async/CG/CoaM, Sancopy, Cloneview, Snapview, ThinApp) test engineer.
- Test Lead & Test Engineer on Data Replication & Business Continuity Applications (Mirroring, Cloning & snapshot)
- SixSigma coordinator for Quality Verification team (DVT).
Education
Bachelor of Science - Computer Science (Major in Software Engineering)
ITESO Universidad Jesuita De Guadalajara
Tlaquepaque, Jalisco, Mexico 05.2001 -
AstraZeneca Innovation for Executives Programme, Innovation & Technology -
Rivadavia Drummond
ZapopanAstraZeneca Mentoring Programme, Workforce Development and Training -
Mercer
ZapopanQuantum computing Workshop, Computer Science -
Tecnológico De Monterrey
ZapopanGRAD, Project Administration -
ITESO Universidad Jesuita De Guadalajara
TlaquepaqueHigh School Diploma -
Instituto De Ciencias, A.C.
ZapopanCertification
ITIL Foundation Certificate in IT Service Management (Version 3), EXIN, 4132373.20755999
Timeline
Americas IT Operations Manager
GEODIS
02.2023 - 01.2024
Senior Consultant Engineer - Deputy Manager
AstraZeneca
05.2020 - 02.2023
IT Operations Manager
Josue Ruiz Velasco
02.2019 - 04.2020
Chief Technology Officer (CTO)
360 Global IT
12.2017 - 02.2019
Implementation Consultant
Philips
09.2017 - 12.2017
Storage Services Sr. Advisor
Dell Technologies
01.2014 - 05.2016
Principal Storage Engineer
Herbalife
02.2013 - 11.2013
Solutions Architecture Sr. Advisor
Dell Technologies
09.2011 - 12.2012
Storage Services Senior Advisor
Dell Technologies
01.2010 - 08.2011
Storage Senior Specialist/Team Leader
Perot Systems
09.2008 - 12.2009
Storage Test Specialist (DVT/QA)
Softtek
03.2006 - 09.2008
Bachelor of Science - Computer Science (Major in Software Engineering)
ITESO Universidad Jesuita De Guadalajara
05.2001 -
AstraZeneca Innovation for Executives Programme, Innovation & Technology -
Rivadavia Drummond
AstraZeneca Mentoring Programme, Workforce Development and Training -
Mercer
Quantum computing Workshop, Computer Science -
Tecnológico De Monterrey
GRAD, Project Administration -
ITESO Universidad Jesuita De Guadalajara
High School Diploma -
Instituto De Ciencias, A.C.
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