Joung In Nam
San Diego
Summary
Results-driven management professional with strong focus on team collaboration and achieving goals. Proven track record of effective leadership, operational efficiency, and adaptability in dynamic environments. Skilled in strategic planning, process optimization, and fostering productive team cultures. Known for reliability and flexibility in meeting changing needs.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Medical Assistant
San Diego Eyelid Specialists
06.2023 - Current
- Assisted in patient intake and documentation processes to ensure accurate information collection.
- Supported healthcare providers by preparing examination rooms and managing medical supplies efficiently.
- Learned electronic health record systems for accurate data entry and patient tracking.
- Scheduled patient appointments, optimizing workflow to reduce wait times and enhance patient satisfaction.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Performed medical records management, including filing, organizing and scanning documents.
- Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
- Streamlined office operations by managing inventory levels, ordering supplies, and organizing storage areas.
- Managed patient check-in processes, ensuring efficient workflow and minimal wait times.
- Scheduled appointments using electronic health record systems to enhance operational efficiency.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Adhered to strict HIPAA guidelines to protect patient privacy.
Barista
Starbucks
08.2021 - 06.2023
- Prepared and served high-quality coffee beverages according to customer preferences.
- Operated espresso machines and grinders, ensuring optimal performance and cleanliness.
- Maintained inventory of coffee beans, syrups, and supplies, coordinating with management for restocking.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Trained new baristas on beverage preparation techniques and equipment usage.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
Store Manager
Claire's Boutique
09.2018 - 02.2020
- Oversaw daily operations to ensure optimal store performance and customer satisfaction.
- Trained and mentored staff to enhance service delivery and teamwork.
- Implemented inventory management strategies to reduce stock discrepancies.
- Analyzed sales data to identify trends and adjust merchandising accordingly.
- Coordinated team schedules to ensure adequate coverage during peak hours.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Completed point of sale opening and closing procedures.
- Approved regular payroll submissions for employees.
- Reduced employee turnover by creating supportive work environment and recognizing outstanding performance.
Education
Global Health
University of California, San Diego
La Jolla, CA06-2024
High School Diploma -
South High School
Torrance, CA06-2017
Skills
- HIPAA compliance
- Patient scheduling
- Customer service
- Medical terminology knowledge
- EMR / EHR
- Data entry
- Problem-solving
- Customer relations
- Multitasking and organization
- Store operations
- Training and mentoring
- Inventory management
- Shift scheduling
- Recruitment and hiring
- Team building and leadership
- Operations management
- Leadership development
Certification
- Phlebotomy License - 2023
Languages
English
Bilingual or Proficient (C2)
Korean
Advanced (C1)
Timeline
Medical Assistant
San Diego Eyelid Specialists
06.2023 - Current
Barista
Starbucks
08.2021 - 06.2023
Store Manager
Claire's Boutique
09.2018 - 02.2020
Global Health
University of California, San Diego
High School Diploma -
South High School
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