Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Jovana Villarreal

Mexico

Summary

Customer Success Representative with expertise in client relationship management and issue resolution. Leverages strong communication and problem-solving skills to address diverse customer needs and enhance satisfaction. Committed to fostering long-lasting relationships and driving productivity through effective support strategies.

Overview

3
3
Languages
4
4
years of post-secondary education
6
6
years of professional experience

Work History

Customer Success Representative

CCSI
Mexico City
08.2025 - Current
  • Provided product support to customers through phone and email communication.
  • Resolved customer inquiries efficiently, ensuring a positive experience.
  • Collaborated with cross-functional teams to address customer needs effectively.

Project Management Analyst

Pyxera Global
Mexico City
12.2024 - 08.2025
  • Coordinated project timelines and deliverables across multiple teams.
  • Analyzed project data to identify trends and insights for decision-making.
  • Facilitated meetings to discuss project progress and address challenges.

Customer Service Representative

Foundever
Mexico City
07.2020 - 07.2022
  • Assisted customers with inquiries and resolved issues efficiently.
  • Maintained detailed records of customer interactions and transactions for TikTok Shop US.
  • Teamed with colleagues to improve service efficiency.

Education

Interpretation And Translation -

UTECA
Mexico City, Mexico
09.2020 - 11.2024

Skills

  • Customer education
  • Issue resolution
  • Problem resolution
  • Effective communication
  • Cross-functional collaboration
  • Project coordination
  • Call management
  • Documentation
  • Microsoft Office Suite
  • Researching
  • Adaptability to change
  • Critical thinking
  • Conflict resolution
  • Active listening
  • Empathy and patience
  • Stress management
  • Problem-solving
  • Cultural awareness

Languages

Spanish
First Language
English
Advanced (C1)
C1
Portuguese
Intermediate (B1)
B1

Timeline

Customer Success Representative

CCSI
08.2025 - Current

Project Management Analyst

Pyxera Global
12.2024 - 08.2025

Interpretation And Translation -

UTECA
09.2020 - 11.2024

Customer Service Representative

Foundever
07.2020 - 07.2022
Jovana Villarreal