Jovani Alberto Velador Orozco
Appointment Setter/ Customer Service Agent
Chihuahua
Summary
Friendly and efficient customer service and appointment setter. Team member devoted to maximizing customer satisfaction with exceptional service and support. Knowledgeable about industry standards with strong skill in retaining product and service information to provide effective issue resolution. Supportive team player, well-versed in providing helpful service across multiple platforms to retain clients. Positive and upbeat Appointment setter. Customer-facing experience in fast-paced settings. Highly adaptable to addressing diverse customer needs. Proven history of building trust with customers to promote satisfaction also to resolve concerns.
Overview
6
6
years of professional experience
1
1
Language
Work History
Customer service representative
Teleperformance
11.2018 - 09.2019
- The job I was providing at this company Teleperformance was customer service at a campaign called FedEx
- Informing customers general info of their packages, locations, time of arrival, making call tags, verifying all information like their names, addresses, cities and states
- Also transferring calls to different departments
- Obtaining specific information from customers as far as where they would like us to drop off their packages on day of delivery
- This was the first job as a customer service representative which helped me a lot on my experience as an agent where I learned many things that I can apply in future working Companies.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Customer service representative
Ideal Contact Center
01.2020 - 02.2021
- On my second job as a customer service representative, I worked for a Company called Ideal Contact Center
- I worked for two different campaigns during my time here
- The first one was called NSBA National Seinor Benefit Advisors
- I was outbound calling Medicaid and Medicare customers
- Prequalified them first and if they meet the criteria I'll proceed and transfer them to another department, where they will make a sell
- ( add another medical plan for customer.) On the other hand on the second campaign was called Parts Geek
- It's a website that sells auto parts
- I was also providing customer service however for this job I was making sells
- Helping customers find auto parts
- Guiding customers thru the website and providing general information
- It was a great experience where I acquired different skills that I can apply for other jobs.
Appointment setter
United Specialists
08.2021 - 04.2022
- My experience here helped a lot on my personal and professional aspects of my life. I learned to do cold calling being able to connect with the prospect for a possible sell. Being able to managed frustration after rejection from prospects. Spoke to customers in multiple languages to resolve problems and answer questions. Spoke with customers on phone to schedule, remind and follow up on appointments. Transferred calls or took accurate messages, recording caller's name, time of call and nature of business.
- Scheduled follow up calls with potential customers to gain interest in scheduling appointments.
Electrician's Assistant
Jose Gabriel Velador
05.2022 - 12.2022
- Stripped insulation from wire ends with wire stripping pliers and attached to terminals for soldering.
- Organized hand tools, power tools and tool pouches for electrical team.
- Performed basic and semi-skilled electrical work under direction of electrician.
- Maintained organized supply of commonly used electrical parts to support typical needs.
- Installed and tested new fixtures according to project specifications.
Freelancer
Litigation Consulting Group.
02.2023 - 08.2023
- Enhanced client satisfaction by delivering high-quality work within deadlines.
- Collaborated with clients to define project requirements and deliverables.
- Adapted quickly to changing project requirements, demonstrating flexibility and adaptability under pressure.
- Called 200 to 250 contacts daily for a potential appointment to ensure their contract will end.
Case Manager
RFA Corporation.
10.2023 - 05.2024
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Improved client satisfaction by efficiently addressing concerns or grievances in a timely manner.
Education
GED -
West Potomac High School
Skills
Communications skills
Problem-solving abilities
Critical thinker
Fast learner
Adaptable to any work environment
Easy to work with
Positive attitude towards difficult situations
Bilingual Spanish-English
Product Knowledge
Timeline
Case Manager
RFA Corporation.
10.2023 - 05.2024
Freelancer
Litigation Consulting Group.
02.2023 - 08.2023
Electrician's Assistant
Jose Gabriel Velador
05.2022 - 12.2022
Appointment setter
United Specialists
08.2021 - 04.2022
Customer service representative
Ideal Contact Center
01.2020 - 02.2021
Customer service representative
Teleperformance
11.2018 - 09.2019
GED -
West Potomac High School
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