Joyce Strom

• Provide one-on-one career coaching sessions to high-achieving professionals seeking assistance and support via self-exploration related to career exploration, job search strategies, networking and professional development.
• Assess client's skills, interests, values and career goals to develop personalized career plans and action steps
• Offer guidance and support to clients identifying and overcoming barriers to career success, such as lack of confidence, skill gaps and career transitions.
• Utilize career assessment tools and resources to facilitate self-discovery and decision-making processes.
• Maintain confidentiality and professionalism in all interactions with clients and adhere to ethical guidelines set forth by relevant professional organizations such as ICF.
• Track and document client progress, outcomes, and feedback to continually improve coaching services and outcomes.
• Collaborate with other career services professionals, employers, alumni networks, and community organizations to expand resources and opportunities for clients.

Owned & managed a beautiful 3-unit property in San Miguel de Allende, Guanajuato from January 2019 - August 2022.

Since January 2023, I own, manage and rent a beachfront property in Manzanillo, Colima.

• Maintained legal compliance by adhering to local regulations and requirements pertaining to vacation rentals.
• Updated online calendars frequently to reflect current availability accurately and prevent double bookings or miscommunications.
• Coordinated with housekeeping staff for timely turnovers, maintaining cleanliness standards.
• Organized check-in/check-out procedures seamlessly; providing clear instructions on accessing the property along with essential information about the surrounding area.

• Develop and implement high-level procurement strategies in the engineering and operations support sectors to improve upon delivery, operational efficiencies and risk mitigation.
• Identify service delivery gaps, needs and CSAT challenges to uncover areas of improvement and opportunities through Client and client’s customer’s evaluation
• Assess account management teams and provide recommendation for change.
• Influence sales behavior by coaching cultural and business expectations to customer-facing sales teams

Delivered strategic business solutions to the Office group within Microsoft, focusing on enhancing process efficiencies, optimizing costs, and ensuring corporate compliance. Collaborated closely with key business stakeholders to achieve results based on deliverables, while also rationalizing supplier expenditure. Provided transparency on compliance and cost containment to leadership teams and served as a consultant in setting targets for future fiscal years.

• Generated $11M+ in savings going into new fiscal year
• Reduced Vendor engagements by 61%

Delivered strategic business solutions to the Office group within Microsoft, focusing on enhancing process efficiencies, optimizing costs, and ensuring corporate compliance. Collaborated closely with key business stakeholders to achieve results based on deliverables, while also rationalizing supplier expenditure. Provided transparency on compliance and cost containment to leadership teams and served as a consultant in setting targets for future fiscal years.

• Championed best practices in project management, fostering a culture of continuous improvement.
• Utilized data-driven decision-making approaches to inform strategy development and optimize outcomes.
• Managed cross-functional teams for successful project completion within deadlines and budgets.
• Effectively realized $63M in cost savings/avoidance through long-term supplier consolidation plans, leveraging offshore resources and incorporating deliverable-based service models
• Mitigated $50M in risk by mandating use of corporate contract repository
• Negotiated engineering rates by 40% within 18 months
• Reduced quantity of suppliers by 30% through category assessment and supplier competencies
• Defined requirements for engineering services Top Tier Partners, driving > 90% of spend to six supplier
• Nominated 3 times for CFO Award for quarterly savings

Responsible for managing ~$100M in Professional Services vendor budget across five GMs in GFS, including implementation of vendor consolidation and optimization programs, collaborating with business stakeholders, finance and procurement; and assessing validity of in-house vs. outsourcing engagements.

• Achieved 90%+ corporate policy compliance and overall business effectiveness
• Contributed to the development of organization-wide project management policies and procedures, raising overall standards of practice within the organization.
• Incorporated business-specific strategic supplier program across technical services
• Effectively obtained executive buy-in to implement new procurement process efficiencies
• Prevented $19 million in unnecessary expenditures, surpassing the target by 90%, while securing an additional $6 million in hard savings; achieved through adept negotiation tactics resulting in reduced rates and enhanced productivity goals.
• Recognized for strong presentation and communication skills, presenting to CVP

Revolutionized the Sourcing Operations business model to provide resilient, scalable, and solution-driven procure-to-pay services in alignment with Operational Excellence principles.

• Initiated transformative operational enhancements in purchasing processes, catalyzing widespread corporate changes and achieving 95% spend-under-management.
• Implemented efficiencies resulting in a 5% reduction in cost-per-transaction, optimizing resource utilization and driving cost savings.

Provided technology procurement solutions for Siemens' Key account: Microsoft, by means of a Non-Standard Peripheral Program under the Microsoft Global Procurement Group.

Directly contributed to a 164% growth ’05 ~ ’06 on the Microsoft account; averaging 115% growth from ’06 ~ ’07

• Generated savings of $500K in six months by coordinating a 48-hour delivery hardware procurement program
• Influenced purchasing behaviors and drove per laptop cost down 20% - 40% by offering immediate delivery program
• Negotiated $100K rotating inventory from six major OEMs at no cost to MS
• Increased productivity by 120% through immediate delivery of personal work computers.
• PM’d a $12M ~ $18M Telework project to accommodate MS campus growth over 3 years

• Sold complex managed-hosting and professional services contracts to Fortune 1000 companies
• Influenced Network Infrastructure buying decisions by solution selling; communicated the benefits of new technology to increase network efficiency, enhance reliability and cut overall telecom spend.
• Consistently surpassed sales quota

IMSI (Novato, CA): 3/1997 - 12/1998

Gerber Scientific (S. Windsor, CT): 5/1990 - 11//1993

Managed multiple Channel/OEM partners across 10 countries in Asia to increase revenue for industry leader of professional and consumer CAD/CAM products.

• Helped pioneer the first industry-wide Japanese language product through collaboration with NEC, Microsoft Japan and Compaq Japan; increasing revenue by 153%
• Negotiated high-volume contracts and new business strategies with Japanese Fortune 50 companies such as Sumitomo Systems and Softbank.
• Launched 1st Sales branch in Japan for consumer/small business CAD Software company