JUAN CARLOS ALVARADO FLORES

• Provided training and mentorship to junior staff members, fostering a culture of continuous learning and professional growth.
• Evaluated emerging trends in automation technology, identifying opportunities for implementation within the organization.
• Built and deployed programs to maintain database organization and integrity.
• Developed and maintained automated systems, resulting in enhanced productivity and reduced costs.

Led comprehensive efforts to oversee all post-sales activities across Cd. Juarez and Celaya Manufacturing plants. Spearheaded a diverse portfolio encompassing equipment maintenance, field services, programming, I4.0 initiatives, 3D printing, tooling manufacturing, machinery modifications, commissioning, and a specialized problem-solving team.

• Effectively addressed and resolved customer concerns and complaints with a focus on professionalism and timeliness, fostering strong client satisfaction and loyalty.
• Directed the recruitment, training, and supervision of a proficient service team, ensuring alignment with organizational objectives and high-performance standards.
• Proactively engaged with clients to identify service requirements and craft innovative solutions to meet their evolving needs, thereby enhancing customer relationships and business outcomes.
• Established and upheld clear performance benchmarks to optimize team productivity and service quality, driving continuous improvement efforts and maintaining competitive edge.
• Orchestrated seamless processing of warranty claims, advocating on behalf of clients to expedite the resolution of covered repairs or replacements and uphold service excellence.
• Strategically upsold additional services and products during routine maintenance visits, contributing to a notable increase in overall revenue and business growth.

Orchestrated seamless service support operations at Juarez plant, achieving an impressive invoicing of over $2 million USD by leveraging a robust network of business relationships. Demonstrated exceptional proficiency in understanding client needs and fostering collaborative partnerships to drive profitable sales.

• Proactively engaged in cross-selling initiatives across SGS service and ATMO equipment and machinery portfolios, effectively expanding business reach and driving revenue growth.
• Cultivated new client relationships and nurtured existing ones by emphasizing the value proposition and delivering unparalleled service standards, resulting in enhanced customer loyalty and retention.
• Provided accurate estimates to support potential business collaborations, leveraging trustworthiness and reliability to generate customer referrals and foster positive working associations.
• Vigilantly monitored service delivery to ensure client success and operational satisfaction, promptly addressing any concerns to maintain service excellence.
• Consistently surpassed annual sales targets, spearheading initiatives that led to a significant increase in gross profits, showcasing a track record of exceptional sales performance and business acumen.

• Supervised employee performance, preventive maintenance, and safety.
• Established and documented protocols for preventive maintenance procedures, decreasing equipment issues, and reducing downtime.
• Delegated tasks to carefully selected employees in alignment with resource management goals.
• Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time.
• Managed efficient teams of up to 31 employees.
• Rolled out improved training programs for maintenance employees.

Dedicated four months to immersive training in Angers, France, acquiring essential skills for implementing TQC (Thomson Quality Center) in the Juarez Basin. This encompassed planning, layout preparation, AR for capital, equipment acquisition, and personnel recruitment.

• Managed root cause analysis investigations to uncover underlying issues in product failures, leading to the implementation of corrective actions as necessary.
• Oversaw the management and archival of quality documentation, actively participating in internal and external quality audits to ensure compliance.
• Facilitated cross-functional collaboration, fostering seamless communication between departments on quality matters to enhance operational efficiency.
• Evaluated quality problems and conducted assessments to identify and resolve issues, driving continuous improvement initiatives.

Additionally, I provided prompt feedback to product development teams and collaborated closely with product development, marketing, and manufacturing departments to assure the quality of new products. As a PMI Manager, I successfully reduced reject stores inventory by $278,000 USD through improved negotiation strategies with suppliers, effectively reducing their PPM.

Achieved Black Belt certification, demonstrating expertise in Lean Six Sigma methodologies. Spearheaded multiple cost-saving initiatives, including:

• Led a scrap reduction project in the cable modem line, resulting in cost savings of up to $200,000 USD.
• Implemented strategies in the color TV line to reduce scrap, improve yield, and reduce cycle time, yielding annual cost savings of up to $300,000 USD.

These initiatives underscore my proficiency in process optimization and my ability to drive significant financial benefits through strategic quality improvements.

Managed the administration of the Electrical Test Group across three color TV lines operating on three shifts. Oversaw the testing and quality assurance processes for CATV, DBS, Cable Modem, and HDTV signal distribution throughout the entire plant.

• Implemented and supervised the MES system known as FACTS (Factory Analysis and Control Tracking System), enhancing operational efficiency and data tracking capabilities.
• Successfully reduced downtime from 15% to less than 4% across test equipment, MES, and signal distribution systems through strategic optimization initiatives.

These accomplishments highlight my leadership in optimizing processes and systems, resulting in significant improvements in operational efficiency and productivity.

• Maintained up-to-date documentation of all test plans, procedures, results, and defect tracking databases for future reference or audits.
• Tracked test reports and failures determined by root cause data trends.
• Optimized regression testing efforts through continuous improvement of test cases and methodologies.
• Reviewed, evaluated, and identified requirements for testability.